Add Entries to Group Blacklist

Goal​

To add a contact to a group blacklist.

Prerequisites​

Your group-specific role or group-override system role has the permission: ​505 Members: Edit group blacklist​.

Background Information​

You can add the following entries to a group blacklist:

• Email addresses.

• Phone numbers.

• Domains.

Once a contact is added to a blacklist:

• The contact is deleted from the group.

• The contact does not receive any messages from the group.

• The contact cannot re-subscribe to the group, and cannot be re-imported into the group.

WARNING!

When a contact is placed on a group blacklist, Mapp Engage deletes all group-related information. Member attributes and group membership data, including subscription records are deleted permanently.

Procedure​

There are three ways to add contacts or domains to the group-wide blacklist:

1. ​Import a List of Contacts or Domains​.

2. ​Manually Add One or More Contacts or Domains

3. Manually Blacklist a Group Member​.

Import a List of Contacts or Domains

1. In the ​Main Navigation​, click ​Contacts​ > ​Blacklist​.

2. From the ​Group​ drop-down list, select the group.

3. Click the ​Import​ button.
   ⇒The ​Import Group Blacklist​ window opens.

4. Click the ​Browse​ button and select the file.

5. From the ​File Type​ drop-down list, select ​Text​ or ​XML​. For the structure of the blacklist file, see ​Blacklist Import Files​.

6. From the ​Character Set​ drop-down list, select the character set used in the blacklist file.

7. From the ​Import Mode​ drop-down list, select the appropriate mode.

   • ​Add​ - The entries in the file are added to the blacklist.

   • ​Replace​ - The entries in the file replace the existing blacklist. All existing blacklist entries are deleted.

   • ​Delete​ - The entries in the file are deleted from the blacklist. These contacts can once again subscribe to this group. This mode does not add contacts to the group.

8. Click ​Import​

   ⇒The import starts. You are informed about the status of the import by email.

Manually Add One or More Contacts or Domains

1. In the ​Main Navigation​, click ​Contacts​ > ​Blacklist​

2. From the ​Group​ drop-down list, select the group

3. Click the ​Create New​ button
   ⇒The ​New Group Blacklist Entry​ window is opened

4. Enter the email address, mobile number, or domain you want to add to the system blacklist in the corresponding input field. To enter several entries, use a new line for each entry

5. Click the ​Save​ button
   ⇒A status message informs you that the entry or entries are added to the blacklist. You are informed about the status of the import by email

Manually Blacklist a Group Member

1. In the ​Main Navigation​, click ​Contacts​ > ​Management​

2. From the ​Group​ drop-down menu, select the group to which you want to add the contact to the blacklist
   ⇒The ​Group Members​ window opens

3. To locate the contact, use the filter criteria
   ⇒Possible matches are shown in the list.

4. Next to the contact, you want to add to the group blacklist, click Blacklist​

   ⇒The ​Add to Group Blacklist​ window opens. The address of the contact is selected

5. Click the ​Add to Group Blacklist​ button
   ⇒The contact is added to the group blacklist