Archive and Reactivate Messages
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Archive and Reactivate Messages
- 1 Minute to read
- Print
- DarkLight
Article summary
In Mapp Engage, users can archive obsolete messages to maintain a clear overview of active communications. Archived messages, along with their statistics, can be reactivated when necessary. To archive email and SMS messages, navigate to Messages > Outbox > Email/SMS, select the desired messages, and click Archive. For reactivation, filter for archived messages, select them, and click Reactivate. The process is similar for archiving push notifications, in-app messages, and AMP emails; users can click the three dots next to the message and select Archive. To reactivate these types of messages, enable the Show Archive toggle at the top right, select the message, and click Reactivate. This functionality allows for efficient message management within the platform.
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You can archive obsolete messages in Mapp Engage and get a clear overview of all your active messages. When needed, archived messages can be reactivated.
Procedures
Archive Email and SMS Messages
Archiving the message will also archive its statistics.
Go to Messages > Outbox > Email/SMS.
Select the messages you want to archive by checking the box on the right side of each message.
Click Archive.
Reactivate Email and SMS Messages
Go to Messages > Outbox > Email/SMS.
Filter on archived messages.
Select the messages you want to reactivate by checking the box on the right side of each message.
Click Reactivate.
Archive Push Notifications, In-App Messages, and AMP Email
Go to Messages > Push Notifications/In-App Messages/AMP Email messages.
Click the three dots on the right side of the message you want to edit and click Archive.
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Reactivate Push Notifications, In-App Messages, and AMP Email
Go to Messages > Push Notifications/In-App Messages/AMP Email messages.
Use the toggle switch Show Archive at the top right to view all your archived messages.
To reactivate a message, click the three dots on the right and click Reactivate.
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