Deactivated

Deactivated Contacts in Mapp Engage A deactivated contact in Mapp Engage no longer receives messages across any communication channel, including email, SMS, or mobile push notifications. How Deactivation Works Contacts are automatically deactivat...

Navigation Path In the ​main navigation​, click ​ Audience​ > ​Deactivated ​ and select a group from the  Group​ drop-down list. Purpose This window displays the number of contacts that are deactivated in the group. Actions​ Respons...

Navigation Path In the ​ main navigation​, click ​ Audience​ > ​Deactivated ​. From the ​Group​ drop-down list, select a group. In the ​ Actions ​ column, click the  symbol. The ​Deactivated Contacts ​ window opens Purpose​ ...

Goal​ To reactivate a deactivated contact. You can reactivate the contact for one group only, or for all groups in the system. Background Information​ A deactivated contact is a contact who no longer receives messages from Mapp Engage. When...

Goal​ To reactivate all members in a response category. You can reactivate the contacts in this response category for one group only, or for all groups in the system. Background Information​ When a contact is deactivated in Mapp Engage, the cont...

This procedure reactivates all contacts in a certain response category, across all Mapp Engage groups. Background Information​ A deactivated contact no longer receives messages from any Mapp Engage group or channel. A contact is automatically deac...

Goal​ To remove deactivated contacts from a group. Background Information​ A group member is automatically deactivated in the Mapp Engage system after the email address generates a specific number of responses. You can view the contacts who are d...

Goal​ To reactivate or remove deactivated contacts automatically after a specific number of days. Background Information​ After a contact is deactivated, the contact can be: Kept in a deactivated state within the group or system indefinitely. ...

Goal​ To export an Excel file that contains all of the contacts in the Mapp Engage system who are deactivated system-wide. Background Information​ A system-wide deactivated contact no longer receives messages from any Mapp Engage group. A contact...