Create System-Wide Message Limit

Goal​

To create a system-wide message limitation.

The message limitation applies to all messages across all groups. Message limitations do not apply to system messages or single messages.

Background Information​

You can place a limit on the number of messages that Mapp Engage sends to a contact in a certain time. You can create two kinds of message limitations: for a specific contact or system-wide.

Once either of these limits has been reached, Mapp Engage stops sending messages to this contact. When the defined time period is over, the system automatically resumes sending messages.

Message limitations apply to all Mapp Engage Messaging channels (email, SMS and mobile push). Message limitations do not apply to system messages or single messages.

It is possible to create more than one system-wide message limitation. In that case, the strictest limitation always applies.

System-wide and contact-specific message limitations apply only in groups where message limitations are enabled.

For instructions, see Enable Message Limitation for Group​.

Procedure

1. In the ​Main Navigation​, click ​Messages​ > ​Limitations​.
   ⇒  The ​Message Limitation​ window opens.

2. Click ​Create New​.
   ⇒  The ​Create New Limitation​ window opens.

3. From the ​Maximum Number of Messages​ drop-down list, choose the number of messages.
   The is the maximum number of messages that Mapp Engage sends to any contact in the specified time range.

4. From the ​Time Range​ drop-down list, choose the time range of the message limitation.

5. Click Create.
   ⇒  The new message limitation is created.

You can create multiple message limitations. The strictest limit always applies.

Related Topics​

​Message Limitation​
Create System-Wide Message Limit​
XML Format for Contact Imports​