Edit Default System Messages

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General Information

Mapp Engage provides default system messages (text emails) for all system-related notifications. These messages can be edited to suit your requirements and reverted to their original state at any time.

Languages

Default messages are available in English and German. Additional languages can be added as needed. If the recipient's preferred language is unavailable, the English message is sent.

Customization Options

  1. Edit the default messages:

    1. Each language must be edited separately.

    2. There is no automatic translation when changes are made to one language.

  2. Create a template:

Limitations

Default system messages are text-only emails that are not trackable. Templates are recommended for enhanced functionality.

Procedure

Follow these steps to customize or create default system messages:

  1. Navigate to Messages > System Messages > System (General) / Group (General) / Group (Specific)

  2. Click Diagram illustrating a process with highlighted steps and arrows indicating flow direction. > Edit next to the message you want to modify. The Edit System Message dialog opens. Edited languages are displayed in the Customized Languages list.

  3. Click the Add Language button and select the language you want to edit.

  4. To edit the default message (used when no other language is available), select Default Language. The selected language will be added to the Customized Languages list.

  5. Uncheck the Use Default Subject box to enable editing of the Subject field.

  6. Expand the System Message Headers section to define or modify header parameters.

  7. Uncheck the Use Default Text box to enable editing of the message content.

  8. Go to the Email (HTML) tab and uncheck Suppress Channel to enable HTML editing.

  9. Use the Personalization button to insert dynamic content.

  10. Go to the SMS tab and uncheck Suppress Channel to enable SMS editing. Note: SMS messages are limited to 160 characters. Personalization options are also available.

  11. Click Save to confirm your edits. A confirmation message will appear.

  12. Repeat steps 3–9 for each language required. Changes must be saved individually for each language.

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