Edit Default System Messages

General Information

Mapp Engage provides default system messages (text emails) for all system-related notifications. These messages can be edited to suit your requirements and reverted to their original state at any time.

• Languages:
  Default messages are available in English and German. Additional languages can be added as needed. If the recipient's preferred language is unavailable, the English message is sent.

• Customization Options:
  There are two ways to customize system messages:

  1. Edit the default messages:

     • Each language must be edited separately.

     • There is no automatic translation when changes are made to one language.

  2. Create a template:

     • System messages created as templates are trackable.

     • Templates can be based on saved prepared messages. (See: Create Templates for System Messages)

• Default Limitations:
  Default system messages are text-only emails and are not trackable. For enhanced functionality, templates are recommended.

Procedure

Follow these steps to customize or create default system messages:

1. Access System Messages

   • Navigate to Messages > System Messages in the main navigation menu.

   • Choose one of the following categories:

     • Group (General): Messages applicable to all groups without specific system messages.

     • Group (Specific): Messages for a specific group, overriding general group messages.

     • System-wide: Messages applicable across the entire Mapp Engage system.

2. Select a Message to Edit

   • Click the edit icon (✎) next to the message you want to modify.

   • The Edit System Message dialog opens. Edited languages are displayed in the Customized Languages list.

3. Add a Language

   • Click the Add Language button and select the language you want to edit.

   • To edit the default message (used when no other language is available), select Default Language.

   • The selected language will be added to the Customized Languages list.

4. Edit the Subject Line

   • Uncheck the Use Default Subject box to enable editing of the Subject field.

5. Edit the Email Header

   • Expand the System Message Headers section to define or modify header parameters.

6. Edit the Default Text Message

   • Uncheck the Use Default Text box to enable editing of the message content.

7. Add an HTML Message

   • Go to the Email (HTML) tab and uncheck Suppress Channel to enable HTML editing.

   • Use the Personalization button to insert dynamic content.

8. Add an SMS Message

   • Go to the SMS tab and uncheck Suppress Channel to enable SMS editing.

   • SMS messages are limited to 160 characters. Personalization options are also available.

9. Save Changes

   • Click Save to confirm your edits. A confirmation message will appear.

10. Repeat for Additional Languages

    • Repeat steps 3–9 for each language required. Changes must be saved individually for each language.