Export System-wide Deactivated Contacts

Goal​

To export an Excel file that contains all of the contacts in the Mapp Engage system who are deactivated system-wide.

Background Information​

A system-wide deactivated contact no longer receives messages from any Mapp Engage group. A contact is automatically deactivated in the Mapp Engage system after the email address generates a specific number of responses.

When a contact is deactivated in Mapp Engage, the contact does not receive messages over any channel (email, SMS, or mobile push).

Procedure​

Create a Selection

1. In the main navigation, click ​Audience​ > ​Segmentation > Selection.

2. Click ​Create.

3. Enter a name for the selection.

4. In the ​Basis for Condition​ area, select the ​Profile​ option.

5. In the ​Attribute​ drop-down menu, select the ​System-wide Deactivated​ option.
   

6. Click ​Add.

7. Set the selection condition to ​= Yes.

8. Click the ​Save & Close​ button.

Transfer the Selection to a New Group

1. In the main navigation, click ​Audience​ > ​Segmentation > Selection.

2. Next to the selection you created, click ​ Calculate​.
   Mapp Engage calculates the number of contacts in the selection.

3. Next to the selection you created, click ​ Transfer.
   The ​Transfer Selection window opens.

4. From the radio buttons ​Transfer Into, select ​New Group.

5. In the ​Group Email Address​ input field, enter an email address for the group.

6. In the ​Group Name​ input field, enter a name for the new group.

7. In the ​Notification Address​input field, enter the email address to receive notifications about this group.

8. To begin the transfer process, click the ​Transfer​ button.
   The system transfers the recipients as indicated. A status message is sent via email to the address defined in step 7.

Export a List of Group Members

1. In the ​main navigation, click ​Automations > Automations > ​Time-based.

2. Click ​Create.

3. Enter a name and description for the automation.

4. Select the following job: Export Data to Server​

5. From the ​Exported Data​ drop-down menu, select ​Active Members. Select the group that contains system-wide deactivated contacts.

6. Click ​Schedule.

7. Define when the time-based automation is executed. You can run the automation once or set a scheduled repetition. 

8. Click ​Save & Activate​ to immediately activate the automation. ​Save & Close​ saves the automation without activating it. The system only executes active automations.
   The automation is saved and activated. The automation has the status ​Activated, Running​ if the start date is immediate and ​Activated, Scheduled​ if the start date is in the future.