---
title: "External Event Setup with Shopware"
slug: "external-event-setup-with-shopware"
updated: 2024-03-18T11:01:10Z
published: 2024-03-18T11:01:10Z
canonical: "docs.mapp.com/external-event-setup-with-shopware"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# External Event Setup with Shopware

## General Information

External events in Shopware allow you to:

- send prepared emails immediately via a trigger from Shopware
- trigger automation events via the Mapp Engage Whiteboard.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/c3c6d940-3108-4659-b69a-2d1576db0129.png)

## Prerequisites

### Send Prepared Message

- The message must first be created in Mapp Engage.
- The contact must be saved in Mapp Engage.

The selected message is sent immediately to the contact when the event is triggered.

### Trigger Automation Event

- A whiteboard with the correctly configured [Mapp Connect External Event](/v1/docs/mapp-connect-external-event).
- A Mapp Connect Shopware integration with the correctly set subtype "Automation".

Shopware sends the trigger to start the Whiteboard flow when it is triggered in Shopware.

## Procedure

1. Go to the Shopware administration panel and click *Settings > Extensions > Mapp Connect Events.*
2. Select the desired business event. Please see a complete list of Business Events on [this page](/v1/docs/shopware-business-events). ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/adebcdbc-5c05-455e-b7d4-76efbd0e9d55.png)
3. Select the Prepared Message or an Automation. ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/b7107633-2639-4922-8b50-f7114ed49f59.png)
4. Set the event to **Active**.
5. In Mapp Connect Integration Overview, ensure the event is listed under "Add incoming (external) event names". ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/1d53f9c8-5cef-4f83-a187-0b333b9867ca.png)

## Related Topics

[Set Up a Mapp Connect Automation Event](/v1/docs/set-up-a-mapp-connect-automation-event) [Mapp Connect External Event](/v1/docs/mapp-connect-external-event)