Forward a Coupon Message

Goal​

To forward a coupon message to one or more email addresses.

Background Information​

Engage cannot track forwards that are made with the forward button in a recipient's email client. Engage only manages forwards that are created within the Engage system.

The Engage forward option is created by adding a forward link to the message during the message creation process. The embedded link opens a Engage landing page where the original message recipient can enter one or more forwarding email addresses (see ​Insert a Link to Forward an Email Message​).

When a coupon message is forwarded, Engage automatically inserts a new coupon in each of the forwards. So long as there are coupons available in the coupon list, each recipient to whom the message is forwarded receives a unique coupon.

In most cases it is desirable to allow recipients to forward a coupon. However, it is possible to suppress the portion of the forwarded message which contains the coupon code with a conditional statement.

For example: <%InsertIf expression="${sendouttype != 'FORWARD'}"%> the coupon code content which is not included in the forward is enclosed. The InsertIf expression prevents insertion of the coupon code in the forwarded message.

Prerequisites​

• The Coupon Manager is a billable feature that must be activated for your system. To activate the Coupon Manager, contact your customer service representative.

• The coupon list used for message sendout contains a sufficient number of coupons (see ​Import Coupons Into a Coupon List​).

• The message to forward contains an embedded forward link created in the Engage system (see ​Insert a Link to Forward an Email Message​).

Procedure​

1. Open the message you want to forward in an email program.

2. Click the embedded Engage forward link in the message.
   ⇒ A Engage ​Forward Message​ window opens.

3. In the ​Email​ input field, enter the email address to which the message is forwarded.

4. In the ​First Name​ input field, enter the first name of the recipient to whom the message is forwarded.

5. In the ​Last Name​ input field, enter the last name of the recipient to whom the message is forwarded.

6. Repeat steps 4 - 6 to forward the message to additional recipients.

7. In the optional ​Comment​ input field, enter text which appears before the original message content in each of the forwarded messages.

8. Click the ​Forward​ button to forward the message to the specified addresses.
   ⇒ A system message displays with information about the status of the forward.
   The ​Message Forwarded Successfully​ window displays a summary of the forward recipients.