iOS SDK FAQs & Troubleshooting

FAQs

Why can’t I upload Apple iOS certificates to the Marketing Cloud?

• Ensure your certificates are valid and include the correct capabilities:

  • Development for the development channel.

  • Production for the production channel.

• Match certificates with their respective bundle IDs.

Why can’t I send rich push notifications or add media to my notifications?

• Create a mobile app extension and corresponding certificate via Apple Developer.

• Refer to the Rich Push Notifications Integration Guide.

How do I generate an iOS Push Certificate?

Follow the guide to enable Apple Messaging for Mapp Cloud.

What types of media can be sent to iOS devices?

• Supported formats: video, animated images, images, and audio files.

• File size limits:

  • Images: 10 MB

  • Audio: 5 MB

  • Video: 50 MB

Troubleshooting

No debug logs display after integrating the SDK:

• Ensure the SDK setup is completed.

• On the first launch, check for [Appoxee Debug] Engaging Appoxee SDK... in Xcode.

Critical error: Missing SDK ID/App Secret:

Confirm the SDK ID and App Secret are correctly entered. Missing credentials result in [Appoxee Critical] logs.

Error: Wrong SDK ID used:

Verify the correct SDK ID is used to prevent [Appoxee Error] HTTP code: 403.

How to utilize Appoxee SDK logs:

Debug logs provide detailed error information. Check log levels (Debug, Error, Critical) for debugging.

Still have questions?
Contact Mapp Cloud Support: Mapp Service Now.