Moderate Messages

Goal​

To approve a message from an author and start sendout of the message.

Background Information​

Message moderation is an approval process for emails. The author lacks the right to send a message directly. Instead, the author sends a review request to an approvers list. All members on the list of approvers receive the message. The approver who reacts first can approve or reject the message. Based on the approver's decision, Mapp Engage starts the sendout or changes the status of the message to rejected.

Message moderation can be carried out via email or in the system.

Prerequisites​

• The approver is added to a list of approvers.

• The approver is on the list of approvers assigned to the group selected for sendout.

Procedure​

Approve or Reject a Message Via Email

1. Locate the system message that was sent to your email address.

2. Check the email to decide if you want to approve the message. The message that requires approval is attached to the system message.

   To approve the message

   • Click ​Reply​ in your email program.
     - or -
     Click the approval link in the email.
     ⇒ If you approve the message, the sendout process starts.

   To reject the message

   • Click the link that rejects the email in the message.
     ⇒ If you reject the message, the author receives the system message ​SysMsgMessageRejected​. The rejected message is added as an attachment to the email. Mapp Engage gives the message ​Rejected​ status in the ​Outbox​. You cannot send a rejected message but you can copy the message as a template for a new version.

Approve or Reject a Message in Mapp Engage

1. In the ​Main Navigation​, click ​Message​ > ​Outbox​ > Email or SMS

2. Next to the message, click   > ​Approve​ -or- ​Reject​.
   
   Approve: the sendout process starts.
   Reject:

   • a comment input field opens where you indicate the reason for rejection.

   • The author receives the system message ​SysMsgMessageRejected​. The rejected message is added as an attachment to the email.

   • Mapp Engage changes the status of the message in the ​Outbox​ to ​Rejected​.

   • You cannot send a rejected message, but you can copy the message as a template for a new version.