---
title: "Multifactor Authentication for Mapp Intelligence"
slug: "multifactor-authentication-for-mapp-intelligence"
updated: 2025-10-28T12:10:05Z
published: 2025-10-28T12:10:05Z
canonical: "docs.mapp.com/multifactor-authentication-for-mapp-intelligence"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multifactor Authentication for Mapp Intelligence

## What is MFA?

Multifactor authentication is an added layer of security to protect your Mapp Intelligence account. Instead of logging in with just your password, you will also use a code generated in an authentication app. This should provide you and your team peace of mind that even if your password is lost, your account will remain secure.

> This feature is available only upon request. It is important to note that, unlike Mapp Engage, MFA is account-wide in Intelligence, not user-role specific. Please reach out to your Customer Success Manager about activation.

## Procedures

### Supported apps

Before your first login, be sure to have one of our supported authentication apps ready:

- Google Authenticator
- Authy
- Duo Mobile
- Microsoft Authenticator
- 1Password
- ESET Secure Authentication
- FortiToken Mobile
- FreeOTP
- LastPass Authenticator
- Okta Verify
- SecureAuth Authenticate
- Sophos Authenticator
- Symantec VIP Access

### First Use

1. After giving your name and password, a QR code will appear on the login screen. ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/e708e227-f673-4b9a-9989-90bfd705914f.png)
2. Scan the code with your preferred authentication app.
3. You'll be given a screen with your Backup codes. Please keep note of them somewhere safe; they can only be displayed once! These codes can be used to log in if you don't have access to your authentication device. ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/c4886a7f-d061-4347-bbc5-a4831901d793.png)
4. After selecting **Continue Login**, you can enter the code given in your app.

> To enter the authentication code quickly, open your authentication app before you log in to the system. If you do not have access to your app or code, select **Use Backup Code.**

### Set up a New Device

1. First, use one of your backup codes when logging in.
2. Select **Setup MFA Device**
3. Scan the QR code with your new device, and log in.