Overview of the User Interface

Explore your system's main areas and features. This page provides an overview of the key sections of the user interface, guiding you to the most relevant tools and functionalities.

Primary Navigation

Start

Displays an overview of recent activities. ​Learn more.

Dashboard

Quick access to:

• Start: Overview of contact and activity summaries. ​Learn more​.

• ​Reports:​ Generated reports. ​Learn more.

• Processes:​ Background tasks and system processes. ​Learn more.​

Create New

Quick access to commonly used actions:

• ​Message:​ Start creating emails, SMS, or push notifications. ​Learn more​.

• ​Group:​ Create and manage contact groups. ​Learn more​.

• Whiteboard: Create and edit automation workflows. Learn more.

Messages

Expand this section for message-related workflows:

• ​Outbox:​ View sent and scheduled messages. Learn more.

• Prepared Messages:​ Manage saved messages for automations or templates. Learn more.

• ​Draft Messages:​ Access unsent drafts for further editing. Learn more.

• ​Inbox Rendering: View rendering results for different inboxes. Learn more.

• AMP Email: Manage AMP emails. Learn more.

• Push Notifications: Access push notification settings. Learn more.

• In-App Messages: Manage in-app messages. Learn more.

• ​System Messages:​ View system-generated messages. Learn more.

• ​Limitation:​ Control how many messages a contact receives. Learn more.

• Calendar:​ Plan campaigns and monitor send-out schedules. Learn more.

Audience

Manage contact and profile data:

• ​Administration:​ View and edit contact details. ​Learn more​.

• ​Blacklists:​ Manage lists that block messages to certain contacts. Learn more.

• ​Segmentation:

  • Segmentation Builder:​ Drag-and-drop tool to create segments. Learn more.

  • ​Personalization: Create personalized content. Learn more.

  • CI Segments: Use predefined segments from Mapp Intelligence. Learn more.

• ​Deactivated:​ View deactivated contacts. Learn more.

• Groups: Manage contact groups for targeted messaging. Learn more.

• Location Management: Define and target locations via mobile apps. Learn more.

Content

Create and manage content:

• ​Content Store:​ Store reusable content elements. Learn more.

• Voucher Manager:​ Manage coupon codes for campaigns. Learn more.

• ​Landing Pages:​ Create and publish landing pages. Learn more.

• ​CMS Message:​ Create and edit CMS messages. Learn more.

Statistics

Measure message performance:

• ​Group Messages:​ View KPIs for group sendouts. Learn more.

• ​Single Messages:​ View KPIs for individual sendouts. Learn more.

• ​Contacts:​ Analyze audience development. Learn more.

• ​Sources:​ Evaluate the origin of contact data. Learn more.

Automations

Set up automated campaigns and workflows:

• ​Whiteboards:​ Manage and create automation workflows using the drag-and-drop interface. Learn more.

User Management

Manage system users and permissions:

• ​System Users:​ Create and manage user accounts. Learn more.

• Permissions: Configure roles, permissions, and transfer security settings. Learn more.

Data Management

Handle integrations and exports:

• Mapp Connect: Use add-ons and API connections to exchange data between third-party applications and Mapp Engage. Learn more.

• Exports:​ View and manage data exports, including XSLT style sheets for transforming XML export files. Learn more.

Administration

Manage system settings and configurations:

• ​Attributes:​ Manage detailed profile, group, and address data. Includes access to Related Data for storing large datasets in the cloud. Learn more.

• Categories:​

  • Link Categories: Group links for evaluation. Learn more.

  • Message Categories: Assign categories to messages. Learn more

  • Group Categories: Categorize groups for easier management. Learn more

  • Conversion Tracking: Monitor and assess conversions. Learn more.

  • Content Element Categories: Organize content elements. Learn more

  • Sources: Categorize and evaluate data origins. Learn more.

• Log Tracker:​ Monitor recent activity on your system. Learn more.

• Channels:​

  • App Channels: Manage mobile app messaging. Learn more.

  • SMS Channels: Set up SMS messaging. Learn more.

  • Web Channels: Configure web push notifications. Learn more.

• ​System Settings:​ Adjust basic system settings, including passwords and feature configurations. Learn more

• ​Account:​ Manage user credits and credit allocations.

• eCommerce: Search and manage Product Catalog data, orders, transactions, wishlists, and abandoned carts. Includes options for manual imports. Learn more.

Utility Navigation

The right-hand top navigation gives you immediate access to different tools, settings, and information sources in your system.

Access additional tools, settings, and information:

• Search: Find items across your system. Learn more.

• Notifications: Currently unavailable: This feature is no longer functional and will be removed in a future update.

• Switch Tools: Access tools such as Engage, Dashboards, and Acquire.

• Help: Context-sensitive help provides guidance for your current view. Learn more.

• User Settings: Adjust personal settings, including:

  • Account settings: Update personal details.

  • Interface language: Change system language.

  • Inactivity Timeout: Adjust session length (default: 30 minutes).

  • Logout: End your session securely.