Overview
The Processed Email Messages window in Mapp Engage displays all email messages that are scheduled, sent, or currently being processed. This view allows you to monitor sendout status, manage sendout actions, and review message information.
Permissions:
To perform certain actions in the Processed Email Messages window, you must have the corresponding group permissions:
View Sent Messages
View Message Statistics
Schedule Message Sendout
Edit Link Redirection and Categories
Moderate Messages
Navigation Path
In the main navigation, click Messages > Outbox.
The Processed Email Messages window opens to the Email tab.
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Information Displayed
Column | Description |
|---|---|
Group Name | Email | Displays the name and email of the sendout group. The email may differ from the sender address shown to recipients. |
Subject | Name | Displays the subject line of the message (visible to recipients) and the internal message name (not visible to recipients). |
ID | Shows the unique system-generated message ID. |
Sendout | Displays the date and time when the message sendout started. |
Author | Shows the name of the user who created the message. |
Confirmed Open Rate | CTR (Click-Through Rate) | Displays the percentage of recipients who opened the message. Shows the percentage of recipients who clicked a link in the message. |
Type | Displays the message type (Group Message, Single Message, Split Sendout, SuperMessage). |
Status | Displays the current status of the message (e.g., Scheduled, In Process, Sent, Canceled). |
Details
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Actions
Action | Description |
|---|---|
View | Opens the message preview. You can review content, personalizations, and send a copy. |
Edit | Opens Step 1 (Type) of the message creation process. Available before sendout starts. |
Edit Links | Allows you to change the destination URLs of links in the message after sendout. Not available for system or personalized links. |
View Statistics | Opens the message statistics window to review performance. |
Reschedule | Allows you to change the scheduled sendout time. Available for scheduled messages. |
Cancel | Immediately stops the message sendout. Cannot be resumed. |
Pause | Pauses the sendout process. You can resume later. |
Resume | Resumes a paused sendout. |
Delete Split Sendout / Cancel Split Sendout | Deletes or cancels a split sendout. Only available for split messages. |
Approve / Reject | Approves or rejects a moderated message. Visible only if moderation is enabled. |