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Reactivate Contacts by Category
- 1 Minute to read
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This procedure reactivates all contacts in a certain response category, across all Mapp Engage groups.
Background Information
A deactivated contact no longer receives messages from any Mapp Engage group or channel. A contact is automatically deactivated in the Mapp Engage system after the email address generates a specific number of responses.
The Mapp Engage interface does not offer an area to reactivate contacts system-wide. This procedure requires a bit of a workaround.
Procedure
A) Create a Segment
In the top navigation, click Audience > Segmentation > Selection.
Click Create.
Enter a name for the selection.
In the Basis for Condition area, select Profile.
In the Attribute drop-down menu, select System-wide Deactivated (S).
Click Create.
⇒ A new condition is added to the selection.Set the selection condition to = Yes.
Select Save.
B) Transfer the Segment to a New Group
In the top navigation, click Audience > Segmentation > Selection.
In the Actions menu of the selection you created, select Calculate.
⇒ Mapp Engage calculates the number of contacts in the selection.In the Actions menu of selection you created, click Transfer.
⇒ The Transfer Selection window opens.In the Target Group area, select New Group.
In the Email Address input field, enter an email address for the group.
In the Group Name input field, enter a name for the new group.
In the Notification Address input field, enter the email address to receive notifications about this group.
To begin the transfer process, click Transfer.
⇒ The system transfers the contacts as indicated. A status message is sent via email to the address defined in step 7.
C) Reactivate the Members
In the main navigation, click Audience > Deactivated.
From the Group drop-down list, select the group that contains system-wide deactivated contacts.
⇒ The Deactivation Summary window opens.In the Actions menu of the response category you want to reactivate, click Reactivate. Mapp Engage asks you to confirm the group-wide reactivation. Click OK.
⇒ The contacts are reactivated in the group. The contact can once again receive messages from the group.Mapp Engage asks you whether you want to reactivate the contacts in this response category system-wide. Click OK.
⇒ The contacts in the selected response category are reactivated in all Mapp Engage groups. The contacts can once again receive messages from any group in the system.Repeat steps 3 and 4 for all the response categories you want to reactivate.