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      Response Queue Service
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      Response Queue Service

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      Article summary

      The Response Queue Service is designed to store and provide access to responses from your Engage system, enabling quicker data retrieval than traditional Raw Data Exports. Key features include near real-time data access via API for email, SMS, and mobile push responses, and the ability to synchronize this data with third-party CRM systems. Users can customize data retrieval by defining response types, frequency, and time periods, while also filtering for specific response types to gather detailed insights. The service supports various response channels, including email and SMS, but does not track mobile apps and web responses. Data retention is limited to 30 days, with a maximum of 100,000 responses retrievable at a time. Regular data retrieval is recommended to prevent data loss, ensuring integrity through a self-managed index.

      Response Queue Service Overview

      The Response Queue Service stores all responses registered by your Engage system. It allows you to access event information as it is collected, providing quicker access compared to a Raw Data Export.

      Key Features

      1. Near Real-Time Data Retrieval

        • Retrieve email, SMS, and/or Mobile Push response data via API.

        • Data is fetched using asynchronous API calls from the Engage API.

      2. CRM Synchronization

        • Sync data to your 3rd party CRM software.

        • Use the data in external CRM systems or real-time Analytics systems (e.g., Dashboards).

        • Example: Poll the Response Queue for inbound SMS messages with keywords (e.g., "STOP" or "UNSUBSCRIBE").

      3. Customizable Data Retrieval

        • Define response type, frequency, time period, and data volume.

        • Poll responses in parallel to ensure different response types are captured.

      4. Granular Data Access

        • Filter by specific response types (e.g., Bounces or Clicks).

        • Gather detailed information for each response type (e.g., bounce category, click timestamp).

        • View attributes linking responses to marketing activities (e.g., Group or Message).

        • Retrieve data within a specified range, once or multiple times.

        • Verify response data integrity with a self-managed index.

      Supported Response Channels

      • Email

      • SMS

      • Mobile Push

      Mobile Apps and web responses are currently not tracked.

      Data Retention and Retrieval Limits

      • Retention Period: Events are stored for 30 days.

      • Maximum Responses per Retrieval: 100,000 responses. For more, retrieve data multiple times.

      • Recommendation: Regularly retrieve your responses to avoid data loss.

      Available Responses

      • Email & SMS:

        • Sent to MTA (only via pollByType)

        • Bounces

        • Clicks

        • Forwards

        • Skips

        • Feedback

        • Renders/Opens

        • Transactional tracking data (Conversions)

        • Unsubscribes

      • Mobile Push:

        • Sendout

        • Error

        • Delivery

        • Dismiss

        • Click

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