---
title: "Send Email"
slug: "send-email"
updated: 2025-07-29T15:17:23Z
published: 2025-07-29T15:17:23Z
canonical: "docs.mapp.com/send-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Email

This job sends an email message to a contact. You can send one of the following messages:

- A prepared email message.
- The last or most recently sent email messages in an Engage group. You can resend from 1 to 10 emails.

## Configuration

| Setting | Description |
| --- | --- |
| **​Prepared Email Message​** | Sends an email that was saved as a prepared message. A prepared message is a saved message that you have assigned to a group. In Engage, you can use one prepared message for multiple sendouts. After the sendout, the prepared message remains saved in the system. For more information, see [Save Draft as Prepared Message​](/v1/docs/save-draft-as-prepared-message). Select the prepared message that you want to send from the drop-down menu. The drop-down menu only shows prepared **email** messages. Messages for other channels (SMS, mobile push, etc.), are not available here. - This option sends **single messages**. The single messages that are sent all have the same message ID. Single messages are evaluated collectively in the single message statistics. - You can edit a prepared message even when used in an active automation. However, you cannot delete a prepared message used in an active automation. |
| **Last or Recent Email Message​** | Sends the most recent email or emails to the group. - ​**Group**:​ Defines the group for the message sendout. - ​**Number of Email Messages to Resend**:​ Defines the number of messages that you want to resend. You can resend up to 10 messages. Select the message that you want to send from the drop-down menu. - This option only resends **group messages**. Engage does not resend single messages. For example, this option does not resend system messages or single messages that are sent with an automation. For more information, see - You cannot delete a sent message that is used in an active automation. |
| **Sendout time** | - **Immediately** - **The Best Sendout Time**: see [Best Sendout Time](/v1/docs/send-email) |
| **Parameters** | This step is optional. It adds a parameter to the message. The parameters and values that you define in this step will be handed over to any further step that connects with this step. - ​**Defined Value**: Any value can be entered in the ​Value​ input field. - **Event value**: Select a desired event value from the ​Value​ drop-down list. - User ID - Email Address - Event Processing Date - Job Processing Date - Group ID - Message ID - Link ID - Link Category - Transactional Message ID |

> [!WARNING]
> Important
> 
> If your Whiteboard uses the `Email Response Received` event to trigger automation based on replies, make sure that the email is sent to the primary email field `user.Email`.
> 
> Messages sent to `alternative_email` are delivered successfully, but replies will not trigger any automation. This limitation applies specifically to reply-based events.

## Related

- [Group Messages and Single Messages in Mapp Engage](/group-messages-and-single-messages-in-mapp-engage.md)