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      Skip Categories in Exports
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      Skip Categories in Exports

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      skip.Category column​

      The skip.Category column shows why a message was removed from the message sendout by the system.

      Skip categories and causes​

      Skipped messages are sorted out before sendout for various reasons (for example, the address is deactivated system-wide).

      Skipped messages never leave the Mapp infrastructure.

      Some skips only happen in certain types of message sendouts (major, single). Some skips are related to specific channels and only take place if the corresponding channel is activated (SMS, Mobile Push).

      In Mapp Engage the sendout type ​Major​ indicates that the message was sent as a group message. The sendout type ​Single​ indicates that the message was sent as a single message.

      Name in Export File

      Name in Statistics

      Reason for the skip

      CHANNEL_NO_ADDRESS

      No contact address available

      The contact information necessary for the selected type of message was not available.

      CHANNEL_READ_MODE_DENIED

      Read mode denied

      The contact does not accept messages in the format used for the sendout (email, SMS, or Mobile Push). For more information, see ​Read Mode: Configure Sent Message Format​.

      INVALID_ENCRYPTED_ADDRESS

      Invalid encryption key

      The encryption key for the email address of the contact was not valid.

      INVALID_ALTERNATE_ADDRESS

      Invalid alternate address

      The alternate email address of the contact was not valid.

      SYS_OVER_BOOKED

      System-wide message limit reached

      The contact reached the system-wide message limit.

      This skip only applies to group messages. For group sendouts, the system default for the allowable number of messages per day is 9. For more information, see ​Message Limitation​.

      USR_OVER_BOOKED

      User message limit reached

      The contact reached his individual message limit.

      This skip only applies to group messages. For more information, see ​Define Contact Message Limitation​.

      SYS_BLACKLIST_ROBINSON

      Blacklist or Robinson list

      The address was on a system-wide blacklist or Robinson list.

      For more information, see ​System Blacklist (window)​ and ​Robinson Lists​.

      GRP_BLACKLISTED

      Group Blacklist

      The address was on a blacklist that is specific to the group.

      In this case, only single messages can create a skip. The group blacklist prevents group messages to the contact before a skip is created.

      For more information, see ​Activate or Deactivate a Robinson List in a Group​.

      SYS_BOUNCED

      Deactivated System-wide

      The address was deactivated system-wide. For example, because the address triggered too many responses.

      GRP_BOUNCED

      Deactivated group-wide

      The address was deactivated group-wide.

      For example, because the address triggered too many responses or an ​Unsubscribe Member​ automation was used.

      In this case, only single messages can create a skip. The group deactivation prevents group messages to the contact before a skip is created.

      For more information, see ​Unsubscribe Members From All Groups​ and ​Unsubscribe Members From One Group​.

      EXTERNAL_ATTRIBUTE_FILTER

      Skipped with EL filter

      The address was filtered out with an expression language (EL) filter applied during sendout.

      For more information, see .

      SKIP_RECIPIENT

      Skipped with personalisation rule

      Sendout to the address was blocked with the personalisation <ec:skiprecipient/>.

      INTERCEPTOR_FAILED

      Message sendout suspended

      The message was skipped for various reasons, such as an unexpected script error, incorrect personalisation placeholder, an error in the barcode or a blank message after all personalization rules were resolved.

      PERSONALIZATION_FAILED

      Error in email header

      The message contained an error in the email header.

      For more information, see.

      SEND_FAILED

      Message send to internal MTA failed

      The message could not be transmitted to the internal MTA or SMS provider.

      GLOBAL_ROBINSON

      Global Robinsonlist

      The address was on the Mapp Robinson list.

      INVALID_ADDRESS

      Invalid Domain

      The address contained an invalid domain.

      TEMP_COMMUNICATION_FAILURE

      Message sendout failed

      A connection could not be established with the receiving MTA.

      Most skips take place before the message reaches the Mapp Engage internal MTA. For example, Deactivated System-wide (SYS_BOUNCED).

      Two skips take places within the Mapp Engage internal MTA: Invalid Domain (INVALID_ADDRESS) and Message sendout failed (TEMP_COMMUNICATION_FAILURE).

      In both cases, the skipped message never leaves the Mapp infrastructure.

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