System users are individuals who access the Mapp Engage platform through the user interface or via API. Each system user has a dedicated account that determines what they can see and do in the system.
By assigning individual accounts and tailored permissions, you ensure secure, structured, and accountable work across your teams.
Why use individual system users?
Provide secure, role-based access to the platform
Track activities for each user individually
Separate test users from live contact data
Enable both manual (UI) and automated (API) use cases
Where to learn more
The Basics section explains how system and group roles work, how permissions are structured, and how user accounts relate to contact profiles.
The How-To guides provide step-by-step instructions for managing roles and users in practice.
The Screens & Tables Explained section explains the structure and functionality of user-facing interface elements – such as the System User list or the Group overview – to help you understand what each column, option, or button means.