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Unsubscribe Member From All Groups (C)
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This job unsubscribes a contact from all groups in the system. The contact receives no further emails from the system unless he is again added to a group. The address and profile data are not deleted. Group-specific data (member attributes and group membership statistics) are deleted.
A group owner who is also a member of the group can be unsubscribed and still retain ownership of the group. Group managers, deactivated recipients, and members (any status) can all be unsubscribed.
Hint:
An unsubscribe is recorded in the group statsitics. The Define Job area defines whether confirmation messages are sent to each unsubscribed member. This is the system message SysMsgUnsubscribeFromGroup.
As an alternative, you can remove members from groups. Removing members does not affect the group statistics, and no confirmation messages are sent. See Remove Member From All Groups (C).
Hint:
The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see Contact (C) vs. System (S) Automations.
Recommended Automations
An automation is a combination of an event plus a resulting job. The following combinations are recommended. It is possible to create other combinations, as well, but not all combinations of events and jobs result in meaningful system behavior.
Unsubscribed from Group (C) + Unsubscribe Member from All Groups (C): This combination unsubscribes a contact from all groups in the system when he unsubscribes from any group in the system.
For this combination, check Use Event Parameter for the field Contact.
The message to which the unsubscribe is attributed must be selected manually.Message Link Clicked (C) + Unsubscribe Members from All Groups (C): This combination unsubscribes a contact from all groups in the system when he clicks on a link in a message.
For this combination, check Use Event Parameter for the following fields: Contact and Message. The unsubscribe is attributed to the message in which the link was clicked.
General
Name | Displays the name of the automation that is defined in the Edit Event window. |
Description | Displays the description of the automation that is defined in the Edit Event window. |
Event | Displays the event that is defined in the Edit Event window. Every time this event occurs, Engage executes the dependent job. |
Job | Defines the job. Engage executes this job automatically every time the event occurs. For a list of all available jobs, see All Available Event-Based Jobs. |
Define Job
This area defines the specific parameters of the job.
Contact: This input field defines the contact who is unsubscribed. Use the
symbol to select one contact.
Use Event Parameter: When selected, this checkbox selects the same contact that was involved in the event and uses him for the job.
Message: This drop-down field defines a message. This is the message to which the unsubscribe is attributed in the statistics.
Send Confirmation: This drop-down field defines whether the contact receives a confirmation email. This is the system message SysMsgUnsubscribeFromGroup. Recipients receive one confirmation email for each unsubscribe.
Ignore Owners: These fields define whether a member with the Owner group role is also unsubscribed from the group. This action does not change the system user set as the owner of the group.
Yes: A member with the Owner group role that matches the selection criteria is not unsubscribed. Notification is sent to the owner of the automation.
No: A member with the Owner group role that matches the selection criteria is unsubscribed. Notification is not sent.
Define Delay
In this area, you can define a time delay between the event and the resulting job. If you define a delay, the system waits the specified amount of time after the event takes place before executing the event-based job. If you do not define a delay, the system executes the job immediately after the event takes place.
Hint:
Engage calculates the selection for an event-based job when the job is executed, not when the event takes place. When you define a delay, the selection is calculated after the delay
Delay: Defines whether there is a delay between the event and the resulting job.
No: There is no delay between the event and the resulting job. When Engage registers the event, the system executes the job immediately.
Yes: Creates a delay between the event and the resulting job.
Unit: Defines the unit of time with which Engage calculates the delay.
Value: Defines the duration of the delay.
Actions
The following actions are available:
Time Frame: Saves your changes and opens the Define Time Frame window.
Edit Event: Opens the Edit Event window.