---
title: "Why do I still have missing values after a reset or update?"
slug: "why-do-i-still-have-missing-values-after-a-reset-or-update"
updated: 2024-03-15T13:34:06Z
published: 2024-03-15T13:34:06Z
canonical: "docs.mapp.com/why-do-i-still-have-missing-values-after-a-reset-or-update"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do I still have missing values after a reset or update?

You can use update or reset functions to fix missing or incorrectly assigned categories. The article [here](/v1/docs/how-can-i-replace-missing-values-in-categories) can explain how to do this. However, if you still don't see the correct data, here are a few potential causes:

## 1) The Data has not yet been updated

It takes 24 hours for the new category values to appear in the tool after a reset or update.

## 2) The item was not called

The corresponding pages must have been called to be included with the new values. As such, they may be missing because the page has not been called within the update time interval.

## 3) Tracking Errors

Check with the [Mapp Cloud Debugger](/v1/docs/mapp-cloud-debugger) or the Developer Tools of your browser if the expected category value is passed from the page in the trackrequest at all.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/a2219b01-d581-4d21-b273-98b6602ff79c.png)

## 4) Configuration Issue

In the settings of the content group (Mapp Q3 > Categorization), check the setting **First Pixel Assignment?**. This should be "yes". If this is set to "No", the values are not primarily taken from the request but instead for example from an assignment created by manual upload.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/70d0b47a-e218-42ea-b647-f37c5bd7fe27.png)

## 5) Limit Reached

Categories may not update because there is a maximum number of category values that can be measured and updated daily. For example, let's say you have the default limit of 100,000 category values. If 100,000 values have been updated that day, all categories measured after that won't be updated. The limit can be increased up to 3,000,000 (per Intelligence account) by your Account Manager.