FAQs & Troubleshooting

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FAQs

How do I enable my app to receive Push Notifications?

  1. Enable push notification functionality within your app for sending and receiving.

  2. Allow Mapp Cloud to send notifications.

  3. Ensure your server is integrated with Mapp Cloud for push notifications.

Do I need to update my Mapp Cloud SDK integration when a new version is released?

Yes, it is recommended to update to the latest Mapp Cloud SDK version. The version format follows x.y.z:

  • Major updates: "x" or "y" changes.

  • Minor updates: "z" changes.

Why are devices not receiving push notifications?

  1. Verify devices are opted in for push notifications.

  2. Ensure proper SDK implementation for device registration.

  3. Check the Messaging dashboard for invalid device tokens.

What types of media can be sent to Android devices?

  • Supported formats: video, animated images, images, and audio files.

  • Recommended size limits:

    • Images: 10 MB

    • Audio: 5 MB

    • Video: 50 MB

Troubleshooting

I cannot receive Push Notifications:

  1. Verify your setup using the Android Application Setup Guide.

  2. Use the latest Mapp SDK version.

  3. Ensure the initialization code is added to the onCreate method of your application class.

  4. For issues in foreground mode, confirm push notifications are enabled.

  5. Use Android Studio's Logcat to check for notification logs.

Push notifications do not work on Huawei/Honor devices:

Push functionality is not supported for new Huawei/Honor devices. Future updates may address this limitation.

Still have questions?
Contact Mapp Cloud Support: Mapp Service Now.