Your Mapp Engage account provides direct access to valuable customer data and communication capabilities. Strong security practices protect your data, maintain compliance, and ensure responsible messaging to your users. Following these guidelines helps prevent unauthorized access and maintains trust.
Quick Start Checklist
✅ Create a strong, unique password.
✅ Never share logins.
✅ Spot and avoid phishing attacks.
✅ Manage your team’s access.
✅ Bonus: Implement IP restrictions or multi-factor authentication.
1. Keep Your Login Safe
Protect your access to prevent unauthorized entry.
Official Access Points
Provide your login credentials or change your password exclusively through:
Your company's authorized Mapp domain
*.shortest-route.com
Check for correct URL spelling
Bookmark the legitimate login page
Report suspicious login pages immediately to your admin or our Technical Support team
Enhanced Account Protection
We highly recommend implementing either:
IP Restrictions: Limit access to trusted company networks
Multi-Factor Authentication (MFA): Add security using an authenticator app
Contact your Mapp Account Representative to enable these features
2. Use Strong Passwords
A strong and unpredictable password is critical for the security of your account.
Password Requirements
Create long, complex, and unique passwords (consider using a passphrase)
Never reuse passwords across systems
Change passwords immediately if compromised
Use a password manager if approved by your IT department
Never store passwords in unencrypted files
Password Security
Only reset passwords through the official Mapp platform login interface
Never share passwords via email or chat
Report suspected password compromise immediately
Note: Mapp never requests passwords by email or external links
3. Manage Accounts Securely
Proper account management is the foundation of your security.
Create individual accounts for each team member
Never use shared team accounts
Assign only essential permissions for a given role, and assign the appropriate role to your organisation's users
Create dedicated API accounts for API access; use "Hybrid" type accounts only for testing, not live use
Review and remove unnecessary permissions regularly
Deactivate accounts immediately when team members leave
4. Stay Alert to Security Risk
Stay vigilant to protect your account.
Red Flags
Password reset or “confirmation” messages you didn’t initiate
Messages from unfamiliar domains claiming to be Mapp
Urgent “account verification” requests
Unusual account activity
Please contact Mapp Technical Support if you encounter any of these Red Flags or in case you’re uncertain.
Daily Habits
Keep login credentials private
Lock your computer when stepping away
Log out when you’re done
Report suspicious behavior immediately to your admin or Mapp Technical Support
Need Help?
If you have questions about keeping your account secure or notice anything unusual, reach out to our Technical Support team via our Support Portal or via our Global Support Hotline, or contact your Mapp Account Representative. We’re here to help!