No Tracking Data Visible

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Use this checklist if your Android SDK integration seems to be in place but no tracking data appears in Mapp Intelligence.

Start with the setup checks first. In most cases, the issue is caused by configuration, initialization timing, or expectations around background delivery and reporting delays.

1. Verify the basic setup

  • Check the Track IDs and track domain. Make sure the configured trackIds and trackDomain match your Mapp Intelligence setup.

  • Check SDK initialization. Initialize the SDK early in the app lifecycle, typically in your Application class, before tracking methods are used.

  • Check your tracking approach. If automatic tracking is not active for your use case, make sure you send tracking data manually with the appropriate SDK methods.

  • Check consent handling. If your app requires consent before tracking, confirm that consent is granted before requests are created or sent.

2. Verify request delivery conditions

  • Check connectivity. If the device is offline, the SDK keeps requests cached and sends them later when delivery becomes possible again.

  • Check logging. Enable SDK logging so you can confirm whether requests are created, buffered, and sent.

  • Check batching and intervals. Very high batch sizes or long request intervals can make debugging harder because delivery happens later.

3. Check reporting expectations

  • Standard reports are not instant. Even when tracking works correctly, data may appear later in regular reporting views.

  • Use near-real-time views if available. If your account includes a live or near-real-time analytics view, use that first when validating a new integration.

4. Quick diagnosis path

  1. Confirm the SDK is initialized correctly.

  2. Confirm the configured Track IDs and track domain are correct.

  3. Trigger a simple test event or page view.

  4. Check SDK logs to see whether the request is created and queued.

  5. Check whether requests are delayed because of offline state, batching, or the request interval.

  6. If requests are sent but still not visible, validate the reporting view and expected reporting delay.

Still not working?

If you have checked the points above and still do not see any data, involve your Mapp integration contact or account manager and share the relevant SDK logs together with your configuration details.

Related: Android SDK v5, Quickstart, Tracking Request Flow