Introduction
Message moderation is a review workflow that controls whether messages can be sent when authors do not have permission to start sendouts themselves. Instead of sending a message directly, the author submits it for approval.
Message moderation helps organizations apply internal review processes, quality checks, or compliance requirements before messages are sent to recipients.
How Message Moderation Works
Message moderation is based on a role-driven workflow:
Author
Creates a message and submits it for approval.
Cannot start the sendout directly.
Approver
Reviews the message and related sendout information.
Approves or rejects the message.
System behavior
If the message is approved, the sendout starts.
If the message is rejected, the sendout does not start and the message status is updated.
Only one approver action is required. The first approver response determines the outcome.
Key Characteristics
Moderation is configured at group level.
Authors without send permission must request approval.
Any user assigned as an approver can take action.
Approval starts the sendout.
Rejection prevents the sendout.
Where Message Moderation Applies
Message moderation is a system-wide mechanism and applies to message sendouts created for moderated groups. The moderation logic is the same regardless of sendout type. Differences only affect timing or evaluation, not the approval decision itself.
Typical Use Cases
New team members require review before sending messages.
Organizations enforce the four-eyes principle for outbound communication.
Teams apply centralized approval processes to ensure consistency.