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Multifactor Authentication for Mapp Intelligence
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What is MFA?
Multifactor authentication is an added layer of security to protect your Mapp Intelligence account. Instead of logging in with just your password, you will also use a code generated in an authentication app. This should provide you and your team peace of mind that even if your password is lost, your account will remain secure.
This feature is available only upon request. It is important to note that, unlike Mapp Engage, MFA is account-wide in Intelligence, not user-role specific. Please reach out to your Customer Success Manager about activation.
Procedures
Supported apps
Before your first login, be sure to have one of our supported authentication apps ready:
Google Authenticator
Authy
Duo Mobile
Microsoft Authenticator
1Password
ESET Secure Authentication
FortiToken Mobile
FreeOTP
LastPass Authenticator
Okta Verify
SecureAuth Authenticate
Sophos Authenticator
Symantec VIP Access
First Use
After giving your name and password, a QR code will appear on the login screen.
Scan the code with your preferred authentication app.
You'll be given a screen with your Backup codes. Please keep note of them somewhere safe; they can only be displayed once! These codes can be used to log in if you don't have access to your authentication device.
After selecting Continue Login, you can enter the code given in your app.
To enter the authentication code quickly, open your authentication app before you log in to the system. If you do not have access to your app or code, select Use Backup Code.