Send a System Message via SMS

Goal

Send a specific system message as an SMS to group members in Mapp Engage.

Prerequisites

Make sure the following setup is complete before sending SMS system messages:

• SMS feature is enabled in your account.

• Required codes and keywords are registered.

• SMS-specific groups are created and configured.

• Inbound/outbound mobile IDs and reply handling are set up for each group.

Procedure

1. Go to Messages > System Messages > System (General) / Group (General) / Group (Specific)

2. Click   > Edit next to the system message you want to modify.

3. In the Edit System Message window, click Add Language.

4. In the pop-up window, click the plus icon to select the desired language.

   • The language appears in the Customized Languages list.

5. Highlight the added language and go to the SMS tab.

6. Deselect the Suppress Channel checkbox.

7. Enter the SMS text in the input field.

   • System messages are sent with 16-bit encoding and are limited to 70 characters per single message.

8. Click Save.

9. Repeat steps 3–9 for each required language.