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      Audience
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        Audience

        3 Articles in this category
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        Contacts

        A contact is a person for whom you store contact information and personal data. For each contact, you can store one or more types of addresses. For example, a single contact can have an email address, a mobile number, and a mobile app alias. The te...

        Contact Management

        22 Articles in this category

        Blacklist

        8 Articles in this category

        Import

        12 Articles in this category

        Segmentation Builder

        Introduction The Segmentation Builder enables you to filter your audience by creating targeted segments. Segments allow you to send messages to specific audiences instead of the entire group. You can also utilize the same segments in automations a...

        Deactivation

        9 Articles in this category

        Group Management

        16 Articles in this category

        Location Management

        Location Manager supports closer targeting of contacts with the use of your mobile applications. With Location Manager, you can define your locations of interest and target contacts as they enter and exit those locations. Prerequisites​ To use thi...

        Robinson Lists

        A Robinson list is a type of "opt-out" or "do not contact" list. When activated for your Mapp Engage system, the Robinson list excludes contacts or email domains from message sendouts. During sendout, Mapp Engage checks whether an email address, mo...

        ​Activate or Deactivate a Robinson List in a Group​

        Goal To activate or deactivate a Robinson list in a Mapp Engage group. Prerequisites The Robinson list feature is enabled for your system. Mapp has activated and uploaded the list that contains the addresses you want to exclude from sendouts...