Message Creation: Compose (Push Notification)

Overview

In the Compose step, you define the content and behavior of your push notification. You can add text, media, and personalized elements, configure user interaction, and optionally create silent or custom-attribute-enhanced notifications.

Navigation Path

During message creation, follow the message creation process until you reach Compose.

1 Compose Tools

1.1 App

Select the app for the push sendout, and the language for button labels.

Android only: When Priority Message is enabled, the notification is treated as urgent and delivered faster through Firebase.

1.2 Content

Available for both the title and message body:

• The icon allows you to include personalized elements. Personalization tags may affect character count.

• The icon lets you choose from over 500 emojis.

1.3 Media

opens a pop-up to add images or videos from the Content Store or upload them.

In this section, you can also select whether to play a sound. The default is No Sound.

1.4 Message Action

Choose the action triggered by clicking the notification:

• Launch the app (default)

• Open a landing page

• Open a deep link

• Open an App Store/Play Store

• Dial a number

1.5 Button Actions

Buttons can be linked to message actions (above). The predefined buttons include:

• Yes / No

• Accept / Decline

• Buy now

• Read more

1.6 Extra fields

Create, update, or remove custom attributes to tailor experiences and boost user engagement.

Note: Custom attributes are optional and must be enabled. Please contact your Customer Success Manager to activate this feature.

1.7 Silent Push

When activated, this option sends a silent notification (no alert to users) to update content in your app.

2 Preview Tools

Shows a live visual of the notification as edits are made. Updates automatically with each change.

Allows selection of a specific contact to display how personalized content (based on profile attributes) will appear.

The preview adapts to the changes that are being made. To see how a specific contact will see the message (with personalized details), choose the contact from the Preview Contact selection bar above the Push preview:

3 Buttons and Actions