Delegate a Domain
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    Delegate a Domain

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    Article summary

    Goal

    To delegate a subdomain to the Mapp nameservers.

    Background Information

    The process of domain delegation allows Mapp to use your subdomain to send emails. This step enables us to create the necessary DNS records to send email on your behalf. Domain delegation is a crucial part of the onboarding process and is required before you can send emails with Engage.

    Key Points:

    • Limited Access: Mapp only gains access to the subdomain you create and designate for email marketing, not your primary domain.

    • Branding: For branding purposes, it’s recommended to create a subdomain from your existing brand's domain, though setting up a new domain is also an option.

    Example:

    The subdomain must be a "real" subdomain, meaning it needs to be a sub-zone. An A (alias) or CNAME record is not sufficient. If there are other A records with the same name, you will need to change the subdomain or delete the previous entry.

    Procedure

    Step 1: Determine the Subdomain

    Decide on the domain or subdomain you want to delegate (e.g., email.client.com). Coordinate with your IT department to set up this subdomain. A Mapp representative can discuss the request with your IT contact if necessary.

    Step 2: Delegate the Subdomain

    For each subdomain you plan to use with Engage, delegate it to the following nameservers by creating NS records for the new subdomain:

    • ns1.shortest-route.com

    • ns2.shortest-route.de

    • ns3.shortest-route.com

    Example 1:

    subdomain IN NS ns1.shortest-route.com
    subdomain IN NS ns2.shortest-route.de
    subdomain IN NS ns3.shortest-route.com

    Example 2:

    subdomain IN NS ns1.shortest-route.com
              IN NS ns2.shortest-route.de
              IN NS ns3.shortest-route.com

    Ensure each record includes a period (".") at the end.

    Step 3: Verify the Delegation

    Confirm that the subdomain is delegated correctly to Mapp by following these steps:

    1. Visit DNS Watch.

    2. In the Hostname or IP input field, enter the subdomain.

    3. From the Type drop-down list, select NS.

    4. Click Resolve. The delegation works correctly if the response contains the nameservers listed in Step 2.

    Step 4: Notify Mapp

    Inform your Mapp representative that your subdomain has been successfully delegated to the Mapp nameservers.

    Following these steps ensures that your subdomain is properly delegated, allowing Mapp to manage your email marketing effectively.


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