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URL Encoding in FTP, SFTP, and FTPS Connection Strings
General Information This document applies to Engage GUI dialog windows like Report, Export, and Raw Data Export where an SFTP, FTP, or FTPS username:password, and server name connection string are specified like this: ftp://username:password@doma...
Differences between the Event "Reacts to Email Message" and the "Email Reaction" Filter
This event and filter sound similar. It is important to understand the difference.
FAQs on the Engage Campaign Dashboards
Why do some statistics in Engage (for example, Openers, Clickers) show slightly different numbers than the Campaign Dashboard? The reason is that statistics in Engage and the Campaign Dashboard are currently counted differently in some edge cases. ...
iOS 15 and Mapp
What is going to happen? Apple has announced that iOS 15 (which is due to be released in Fall 2021) will have new privacy protections to help users better control and manage access to their data. You can read Apple's press release here . At M...
Match Contacts between Engage and Intelligence without Redirects
There are currently two ways to match users in between Intelligence and Engage: via redirect when the contact clicks on a link in an email and via URL parameter if you're using the latest version of our Pixel (Released 2.02.2022). URL Parameter An...
Quotes in Engage CMS 2 content
Inside HTML tags We recommend using double-quotes (") to encapsulate attribute values inside a tag, and avoid using a single apostrophe character ( ' ) for this where possible. For example: Recommended:
Link to exa...
What is Data Store?
Data Store is where all your Mapp Engage data is stored after the migration to the new Segmentation Builder . Key Benefits Improved speed and performance Optimized utilization of your data for better targeting of your contact groups Avail...
What is Anonymized Email Tracking in Mapp Cloud?
We all need to be careful about our data nowadays. To help you protect your email recipients, Mapp Engage now has the functionality to anonymize email tracking. Our methods should balance your needs for analytical insights with user privacy by provi...
What is HSTS?
HSTS stands for HTTP Strict Transport Security. It's a method used by websites to declare that they should only be accessed using a secure connection (HTTPS). If a website declares an HSTS policy by using a special response header, the b...
Why am I getting a HTTP 400 or 413 error when clicking a link?
Problem When Mapp Cloud receives any request with an HTTP header larger than 8096 bytes, the request will be ignored and an error 400 ( Bad Request ) or 413 ( Payload Too Large ) like the error below will be returned: Bad Request Your brows...
Cookie based Conversion Tracking - Domain matching and conversion statistics explanation
Everything starts by receiving an email from an Engage system in this example the Engage system has a delegated domain name called mail.example.com where the message has conversion tracking enabled . You have obtained and customized the c...
Deleting or changing Custom Attributes
Mapp Engage allows a user to create Custom Attributes, but the deletion or change of data type is not possible via the Mapp Engage user interface. Changing an attribute data type An attribute can be created in one of several data types ( Boolean, ...
Engage System User management - differences between Client Administrator and Marketing Manager roles
This article covers the default or "out of the box" roles that can be set up for system users. Mapp Engage provides several "roles" that are available for customers. We recommend that only a few system users be created with the Client Administrator...
Images do not display as expected in Microsoft Outlook desktop client
Microsoft Outlook does not always respect CSS formatting used in modern emails. One example is that image width and height CSS rules and even styles coded in a specific HTML tag will be ignored, and the images will be displayed in their native size ...
Link is not tracked or missing link category statistics
By default, Engage tracks links in sent messages. This means that the source code for a hyperlink to a website in a mail will be redirected through the Engage system using a unique specific URL, where the system will save a link click linked to a pa...
LOCK_IMPORT_SENDOUT group cannot be locked in exclusive mode
The LOCK_IMPORT_SENDOUT error can be seen when a group has been exclusively locked by another process The complete message is: Resource type: LOCK_IMPORT_SENDOUT, instance: group= XYZ cannot be locked in exclusive mode. Here, XY...
Manual import restrictions on Mapp Engage
By default, Engage will block manual imports via the user interface run between 22:00 and 08:00 of the timezone in which the Engage system is created. If you attempt to manually upload a recipient file into a group inside this time period, you will...
Reactivate systemwide deactivated contacts
Reactivation Methods Engage offers three methods for reactivating contacts that were deactivated in error and need to be reinstated: Bulk Reactivation by Bounce Category : This method reactivates all deactivated contacts within a group base...
Read-Online loinks generate HTTP 408 Request Timeout error
When you click on a "read online" ( or "mirror page ") link from a received message sent via Engage, you are taken to the corresponding online version of the message. The read online link contains specific variables that are sent to an Engage web s...
SMS billing - Possible differences between messages sent and sms invoiced
You may see in the billing report that the number of SMS invoiced is different - and higher than the number of SMS messages sent via Engage. This depends on the SMS sending channel set up on your Engage system, and there can be a technical reason fo...
URL Encoding and what characters are valid in a URI
Not all characters are valid in a URI. According to the Internet Engineering Task Force's document Uniform Resource Identifier (URI): Generic Syntax , we can define a series of valid characters that can be used "as is", reserved characters that can...
iOS 17 Link Tracking Protection and Mapp
What's Happening? iOS 17 features an improved private browsing experience. This enhancement integrates a new anti-tracking system, Link Tracking Protection, to prevent users from being tracked via hyperlinks. More details about this feature can be ...
Triple Opt-In to solve issue with Microsoft Safelinks
Recipients may encounter errors on one-click Double-Opt-In (DOI) pages when the DOI message is sent to an email address protected by Microsoft Safelinks or other link scanning tools. This occurs because these tools scan the links in the message befo...
Why Are My Email Clicks Inflated? Understanding Machine Clicks
Have you noticed unexpectedly high open or click-through rates (CTR) in your email campaigns? In some cases, these rates can approach 100%, which may seem promising at first glance. However, these inflated numbers are often caused by machine clicks—...
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