Pause or Resume an Email Sendout

Goal

Temporarily stop an active email sendout and continue it later if needed.

Warning

Once the message has been handed off to the delivery server, it cannot be interrupted.

Prerequisites

• The message sendout must have already started.

• You must have permission to manage message sendouts.

Procedures

Pause a Sendout

1. In the main navigation, click Messages > Outbox.

2. In the Processed Messages window, locate the message you want to pause.

3. In the Actions column, click Pause.

   • The message status changes from Processing to Paused.

   • The sendout stops after the current work package is completed.

Resume a Sendout

1. In the main navigation, click Messages > Outbox.

2. In the Processed Messages Overview window, locate the paused message.

3. In the Actions column, click Resume.

   • The message status changes from Paused to Processing.

   • The sendout continues from where it was paused.

Result

The sendout is temporarily interrupted and can be resumed at any time. When resumed, Mapp Engage continues the sendout from the point where it was paused.