Overview
System messages in Mapp Engage can be sent by email or SMS. By default, email is used as the sendout channel, even when SMS messaging is enabled.
This feature allows you to configure system messages, such as subscription confirmations or group invitations, to be sent as SMS messages instead of email. SMS-based system messages are beneficial when communicating with contacts primarily using mobile devices.
Rerequisites & Requirements
SMS messaging must be enabled in your account setup.
You must manually enable SMS sendout for each message and each language.
SMS messages can only be sent for a specific group.
Messages are limited to 70 characters and use 16-bit encoding.
Supported Message Types
System messages related to subscription and unsubscription processes are supported for SMS sendout. The applicable messages depend on the group’s reply handling configuration.
Reply Handling Method | Email Message | SMS Message |
|---|---|---|
Send Unsubscribe Instructions |
| none |
Treat as Mobile Subscribe Request | none |
|
Treat as Email Subscribe Request | none |
|
Add without Notification | Store email & mobile: none |
|
Store email only: none | none | |
Add with Notification | Store email & mobile: |
|
Store email only: | none | |
Invite | Store email & mobile: |
|
Store email only: | none |