Add Entries to Group Blacklist

Goal

Add email addresses, mobile numbers, or domains to a group-specific blacklist in Mapp Engage.

⚠️ Warning:
When a contact is placed on a group blacklist, Mapp Engage deletes all group-related information.
This includes member attributes, group membership, and subscription data — permanently.

Prerequisites

Your group-specific role or group-override system role must have the following permission: 505 Members: Edit group blacklist

Procedure

You can add entries to a group blacklist in one of the following ways:

1. Import Entries via File

Use this method to upload multiple entries from a prepared file into a specific group blacklist.

1. Go to Audience > Blacklist > Group Blacklist.

2. Select the desired group from the Group drop-down.

3. Click Import.

4. Choose your file and configure the import settings:

   • File Type: Text or XML

   • List Type: Clear-text or MD5

   • Character Set: e.g., UTF-8

   • Import Mode:

     • Add – Add new entries to the existing group blacklist

     • Replace – Replace the entire group blacklist with the file

     • Delete – Remove listed entries from the group blacklist

5. Click Import.

The logged-in user who performs the import will receive a confirmation email with the import status.

2. Manually Add Entries

Use this method to manually add one or more entries via the user interface.

1. Go to Audience > Blacklist > Group Blacklist.

2. Select the desired group from the Group drop-down.

3. Click Create.

4. Select the List Type: Clear-text or MD5.

5. Enter one or more entries, each on a separate line:

   • Email

   • Mobile Number

   • Domain

6. Click Save.

A status message will confirm that the entries have been added to the group blacklist. You will also receive a confirmation email.

3. Blacklist a Group Member from the Contact Overview

Use this method to blacklist an existing member directly from the group’s contact list.

1. Go to Audience > Contact Management > Group Members.

2. Select the desired group from the Group drop-down and search for the contact.

3. Expand the context menu next to the contact and click Blacklist.

4. Review or adjust the Email, Mobile Number, or Mobile App Alias.

5. Click Add to Group Blacklist.

The selected contact will be added to the group blacklist.