Goal
Send a message to multiple groups simultaneously by using a SuperGroup.
Background Information
A SuperGroup allows you to send a single message to multiple groups simultaneously. When you send a message to a SuperGroup, the message is delivered to all members of its subgroups.
You can use SuperGroups to send email messages, SMS messages, and mobile push notifications.
The groups that you add to a SuperGroup are called subgroups. The message that is sent to a SuperGroup is called a SuperMessage.
Members of the SuperGroup itself do not receive a message. Only members of the subgroups receive the SuperMessage.
Example
You have 30 different email newsletter groups and want to send the same holiday newsletter to all of them. Instead of creating 30 separate sendouts, you create one SuperGroup, add all groups as subgroups, and send one SuperMessage.
Prerequisites
Create the groups that you want to add to the SuperGroup.
Procedures
Creating a SuperGroup
Navigate to Audience > Group Management > Groups.
Click Create.
In the Name field, enter a name for the group.
In the Email field, enter an email address for the group.
Set an optional group category.
Select whether the group owner is also a member of the group.
Select the SuperGroup checkbox.
Click Create.
Adding Subgroups to a SuperGroup
Navigate to Audience > Groups.
In the group overview, identify SuperGroups by the “(S)” marker next to the group name.
In the Actions column, click Edit Subgroups for the SuperGroup.
Click Add Subgroup.
Select the groups you want to add as subgroups.
Click Add Subgroups.
Sending a SuperMessage
During message creation, navigate to the Prepare Sendout step.
From the Choose Group drop-down list, select the SuperGroup.
In SuperMessage, select Send the Message to all Subgroups.
Click Check Message to continue with the sendout.
If the SuperMessage option is not selected, the message is sent only to members of the SuperGroup itself.