Technical Support Contact Guide
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Technical Support Contact Guide
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- DarkLight
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Priority and recommended contact method
Problem | Priority | Initial Response Times | How to contact Technical Support |
|---|---|---|---|
Product unusable or severely impacted, with no possible workaround or a severe impact on your business. | Priority 1 | 2 hours | Call the hotline |
Significant impact on the business, however, operations can continue. | Priority 2 | 1 business day | Raise a ticket on the Support Portal |
Negligible impact to business, problems affecting non-critical product features, where a reasonable workaround exists, or the ticket is a general question related to a normally working system | Priority 3 | 2 business days | Raise a ticket on the Support Portal |
Technical Support Hotlines
Country | Number | Language in office hours | Language outside office hours |
|---|---|---|---|
United States | +1 866 464 1688 | English | English |
France | +33 (0) 9 7518 7809 | French / English | English |
Germany | +49 (0) 89 12 089 344 | German / English | English |
Italy | +39 (0) 212 412 5054 | Italian / English | English |
United Kingdom | +44 (0) 1493 202 247 | English | English |
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