General Information
For transactional emails, you can either use the default Magento emails or choose a prepared message from the integrated Mapp Engage system.
Info for Magento 2.4+
Mapp Connect does not support order state updates in the transactional related data table. To use order states in the message sendout, prepare an email message template that uses the state value email parameter. For more information see Mapp Engage Functions.
Procedure
Go to Stores > Mapp Connect > Messages to see a list of all Magento Transactional emails.
Uncheck the Use system value checkbox next to each event (message type) that you want to send from Engage.
Select an Email Template for each event. Example:
Click Save Config.
Placeholders
Below are the placeholders with which you create Mapp Engage email templates (Prepared Messages).
Placeholders for email templates
New Order
sales_email_order_template
• parameter.billing_address
• parameter.email_order_note
• parameter.order_id
• parameter.order_items_grid
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_message
In <%/ForEach%> loop:
timestamp
currency
productSKU
productName
productPrice
productQuantity
imageURL
productURL
category
New Order for Guest
sales_email_order_guest_template
• parameter.billing_address
• parameter.email_order_note
• parameter.guest_customer_name
• parameter.order_created_at_datetime
• parameter.order_id
• parameter.order_items_grid
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_message
In <%/ForEach%> loop:
timestamp
currency
productSKU
productName
productPrice
productQuantity
imageURL
productURL
category
Order Update
sales_email_order_comment_template
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
Order Update for Guest
sales_email_order_comment_guest_template
• parameter.guest_customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
New Invoice
sales_email_invoice_template
• parameter.billing_address
• parameter.customer_account_url
• parameter.customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.invoice_items_grid
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description
New Invoice for Guest
sales_email_invoice_guest_template
• parameter.billing_address
• parameter.guest_customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.invoice_items_grid
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description
sales_email_invoice_comment_template
• parameter.customer_account_url
• parameter.customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.order_id
• parameter.order_status
Invoice Update
sales_email_invoice_comment_template
• parameter.guest_customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.order_id
• parameter.order_status
sales_email_shipment_comment_template
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
• parameter.shipment_id
Invoice Update Guest
sales_email_invoice_comment_guest_template
• parameter.guest_customer_name
• parameter.invoice_comment
• parameter.invoice_id
• parameter.order_id
• parameter.order_status
sales_email_shipment_comment_template
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
• parameter.shipment_id
Shipment Update (for Guest)
sales_email_shipment_comment_guest_template
• parameter.guest_customer_name
• parameter.order_comment
• parameter.order_id
• parameter.order_status
• parameter.shipment_id
New Credit Memo
sales_email_creditmemo_template
• parameter.billing_address
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.credit_memo_items_grid
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description
New Credit Memo for Guest
sales_email_creditmemo_guest_template
• parameter.billing_address
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.credit_memo_items_grid
• parameter.guest_customer_name_billing
• parameter.order_id
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_description
Credit Memo Update
sales_email_creditmemo_comment_template
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_id
• parameter.order_status
Credit Memo Update for Guest
sales_email_creditmemo_comment_guest_template
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.guest_customer_name
• parameter.order_id
• parameter.order_status
New Account
customer_create_account_email_template
• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name
New Account Without Password
customer_create_account_email_no_password_template
• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name
New Account Confirmation Key
customer_create_account_email_confirmation_template
• parameter.account_confirmation_url
• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name
New Account Confirmed
customer_create_account_email_confirmed_template
• parameter.customer_account_url
• parameter.customer_email
• parameter.customer_name
Reset Password
customer_password_forgot_email_template
• parameter.customer_name
• parameter.reset_password_url
Remind Password
customer_password_remind_email_template
• parameter.customer_account_url
• parameter.customer_name
Change Email
customer_account_information_change_email_template
• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px
Change Email and Password
customer_account_information_change_email_and_password_template
• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px
Send Product Link to Friend
sendfriend_email_template
• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px
Price Alert
catalog_productalert_email_price_template
• parameter.alert_data_grid
• parameter.customer_name
• parameter.email_footer_template
• parameter.email_header_template
Stock Alert
catalog_productalert_email_stock_template
• parameter.alert_data_grid
• parameter.customer_name
• parameter.email_footer_template
• parameter.email_header_template
Wishlist
wishlist_email_email_template
• parameter.customer_name
• parameter.view_wish_list_url
• parameter.wish_list_items
• parameter.wish_list_message
Unique List
Parameters
• parameter.billing_address
• parameter.email_order_note
• parameter.order_id
• parameter.order_items_grid
• parameter.payment_details
• parameter.shipping_address
• parameter.shipping_description
• parameter.shipping_message
• parameter.guest_customer_name
• parameter.order_created_at_datetime
• parameter.customer_account_url
• parameter.customer_name
• parameter.order_comment
• parameter.order_status
• parameter.invoice_comment
• parameter.invoice_id
• parameter.invoice_items_grid
• parameter.shipment_id
• parameter.credit_memo_comment
• parameter.credit_memo_id
• parameter.credit_memo_items_grid
• parameter.guest_customer_name_billing
• parameter.customer_email
• parameter.account_confirmation_url
• parameter.reset_password_url
• parameter.product_name
• parameter.recipient_email_address
• parameter.recipient_name
• parameter.sender_custom_message
• parameter.sender_email
• parameter.sender_name
• parameter.url_for_product
• parameter.url_for_product_small_image_75_px
• parameter.alert_data_grid
• parameter.email_footer_template
• parameter.email_header_template
• parameter.view_wish_list_url
• parameter.wish_list_items
• parameter.wish_list_message
Email Example
Order Confirmation Email Template
<html>
<body>
<p>Dear
<%parameter.firstname%>
<%parameter.lastname%>
</p>
<p> Thank you for shopping , please see your order no. <%parameter.orderId%> details below: </p>
<br>
<%InsertIf expression="${not empty parameter['orderNote']}" id="0"%>
<h3>Order notes:</h3>
<p>
<%parameter.orderNote%>
</p>
<%/InsertIf%>
<table class="order-details">
<tr>
<td class="address-details">
<h3>Billing Info</h3>
<p>
<%parameter.billingAddress%>
</p>
</td>
<td class="address-details">
<h3>Shipping Info</h3>
<p>
<%parameter.shippingAddress%>
</p>
</td>
</tr>
<tr>
<td class="method-info">
<h3>Payment Method</h3>
<p>
<%parameter.paymentInfo%>
</p>
</td>
<td class="method-info">
<h3>Shipping Method</h3>
<p>
<%parameter.shippingMethod%>
</p>
<%InsertIf expression="${not empty parameter['shippingMessage']}" id="1"%>
<h3>Shipping message:</h3>
<p>
<%parameter.shippingMessage%>
</p>
<%/InsertIf%>
</td>
</tr>
</table>
<%ForEach var="product" items="${transaction_details}"%>
<table width="100%" cellpadding="0" cellspacing="0" border="0" >
<tr>
<td align="top" >
<table width="100%" cellpadding="0" cellspacing="0" border="0" >
<tr>
<td align="center" class="someCSSSstyle">
<a href="<%${product['productURL']}%>" >
<img src="<%${product['imageURL']}%>" width="280" border="0" /></a>
</td>
</tr>
<tr>
<td >
<table width="100%" cellpadding="0" cellspacing="0" border="0" >
<tr>
<td align="center" >
<a href="url" target="_blank" >
<%${product['brand']}%>
</a>
</td>
</tr>
<tr>
<td align="center" >
<a href="url" target="_blank" >
<%${product['productName']}%>
</a>
</td>
</tr>
<tr>
<td align="center" >
<a href="url" target="_blank" >
Quantity: <%${product['productQuantity']}%>, Price per item: <%${product['productPrice']}%> <%${product['currency']}%>
</a>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
<%/ForEach%>
<table class="order-details">
<tr>
<td class="address-details">
<h3>Shiping Price:</h3>
<p>
<%parameter.shippingTotal%>
</p>
</td>
<td class="address-details">
<h3>Order items total:</h3>
<p>
<%parameter.orderItemsTotal%>
</p>
</td>
</tr>
</table>
<br>
<h2> TOTAL:
<%parameter.orderTotal%>
<%${product['currency']}%>
</h2>
<br>
<p>Greetings!</p>
</body>
</html>