Processed SMS Messages (window)

Reschedule

Opens a window where you can change the scheduled sendout time of a message. This option is only available for messages that are scheduled for future sendout. You can change the scheduled sendout time at any time before sendout starts.

Edit

Opens the ​Compose Message​ window, where you can edit the scheduled message before sendout. This option is only available for messages that are scheduled for future sendout. You can edit the message at any time before sendout starts. You cannot edit a message after sendout is finished.

Cancel Sendout​

Immediately stops the message sendout without an additional confirmation message. You cannot resume a canceled sendout.

You can cancel an SMS sendout before the message sendout starts.

When you cancel a message with the status ​Scheduled,​ the message moves to the ​Prepared Messages Overview​ window.

​Approve​ or ​Reject​

Opens the ​Moderate Message​ window, where you can approve or reject a moderated message. Moderated messages are messages that require approval before sendout. For more information, see ​Message Moderation​. This option is only visible for moderated messages. This option is only visible to system users with the permission to moderate messages (group permission 602 ​Messaging: Moderate messages​).

or ​View​

Opens the ​Message Preview​ window in a separate window. In this window you can view your message, review the personalizations, and send a copy of the message to yourself or another address. For more information, see ​Email Message Preview (window)​.

 or ​View​

Opens the ​Message Preview​ window in a separate window. In this window you can view your message, review the personalizations, and send a copy of the message to yourself or another address. For more information, see ​Email Message Preview (window)​.

​Copy​

Creates a copy of the message. The copy has the same content and settings as the original. The copy has a unique message ID. You can only copy a message that has already been sent.

​View Statistics​

Opens the ​Message Statistics​ window, where you can review the performance of your message. For more information, see ​Message Statistics (window)​.

​Group Name​ ​​

Displays the name of the sendout group.

​Message Name​

Displays the name of the message in Mapp Engage. The message name is for internal use only. Your contacts do not see the message name.

​ID​

Displays the unique message ID. Mapp Engage assigns a unique message ID to every message when it is created.

​Sendout​

Displays the date and time when message sendout started.

​Author​

Displays the name of the system user who created the message.

​Type​

Displays the sendout type of the message. The details of the message and the available KPIs depend on the message type.

• ​Group Message:​ A group message is sent to most or all members of a group. For more information, see ​Group Messages and Single Messages in Mapp Engage​.

• ​Single Message:​ A single message is sent to an individual contact. The Processed Messages Overview window only displays single messages that were sent with an automation (not with the API). All sendouts of a single message are aggregated together in one item in the table. For more information, see ​Group Messages and Single Messages in Mapp Engage​.

• ​SuperMessage:​ The SuperMessage contains multiple submessages. Once Mapp Engage sends the SuperMessage, only the submessages remain visible in the outbox.

• ​Submessage:​ A submessage is sent to one subgroup as part of a SuperMessage. The submessages only become visible in the ​Outbox​ once the SuperMessage has been sent.

​Status​

Displays the status of the message.

• ​Scheduled:​ The message is scheduled for sendout at a future time. To change the scheduled sendout time, click the ​Reschedule​ button. To cancel the sendout, click the ​Cancel​ button.

• ​Moderated:​ The moderator must approve or reject this message. For more information, see ​Message Moderation​.

• ​Sent:​ The sendout process for this message is complete.

• ​Prepared:​ The message sendout is a prepared message that Mapp Engage uses to send single messages. For more information about single messages, see ​Group Messages and Single Messages in Mapp Engage​.

​ID​

Displays the message ID. The system automatically assigns the ID number during sendout. The message ID is unique.

​Sendout​

Displays the date and time when message sendout started.

​Author​

Displays the name of the system user who created the message.

​Channel Type​

The channel type is SMS.

​External Message ID​

Displays the external message ID. The external message ID is a value that is added to links during message sendout. This value is then transmitted to an external system, such as a web analytics tool or e-commerce shop. Example: Every time that you send a newsletter, you add the external message ID to every link in the email. This ID helps you track the performance of each newsletter in your ecommerce system and web analytics tool.

​Size​

Displays the estimated size of the message. The size is calculated based on a personalized standard message created by the system. However, an individual message can be smaller or larger than the stated value.

​Attachments​

This field is not relevant for SMS messages.

​Category​

Displays the message category. A message category is keyword that you assign to one or more related messages. Categories enable you to organize and identify related objects in the system. For more information, see ​Message Categories​.

​Start Time​

Displays when Mapp Engage began to send the SMS messages.

​End Time​

This information is not available for SMS messages.

​Duration​

This information is not available for SMS messages.

​Duration​

This information is not available for SMS messages.

​Group Size​

Displays the number of active members in the group when Mapp Engage started the sendout. This number does not reflect whether any addresses appear on a blacklist or Robinson list. A selection changes the final size of the sendout.

​Selection​

Displays the name of the selection that is applied to the message, if any. A selection is a filter that finds contacts who match criteria that you define. You can use selections to send targeted messages to a specific audience. If you did not apply a selection to the sendout, this line is empty.

​Skipped​

Displays the number of addresses that Mapp Engage skipped prior to sendout. An address can be skipped during sendout for several reasons. For example, the address is on a blacklist or Robinson list, or no address is stored in the contact profile. You can view the specific reasons why addresses were skipped in the ​Statistics​ area. For more information, see ​Skipped Messages (tab)​.

​Messages Sent​

Displays the total number of messages that Mapp Engage has sent.

​Hard Bounces​

Displays the number of bounces. For more information, see ​View SMS Statistics​.

​Accepted​

​Confirmed Openers​

​Clickers​

​Conversions (Unique)​

This information is not available for SMS messages.

​Show​

Filters the table to display only active or archived entries.

• ​Active:​ Displays all active sendouts. Active sendouts include all sendouts (test sendouts and real sendouts) that are not archived.

• ​Test Sendouts:​ Displays all test sendouts that are not archived. Test sendouts are messages that you send only to the test recipients in a group. You start a test sendout in the ​Message Preview​ window. For more information, see ​Send Test Message to Test Recipients​.

• ​Non-Test Sendouts:​ Displays all sendouts that are not test sendouts and that are not archived.

• ​Archived:​ Displays all archived entries.

​Filter ​

Filters the entries according to the values in the filter fields. It is possible to combine multiple filter criteria.

​Remove Filter​

Removes all filters and displays all available entries.

​Visible Rows​

Changes the number of rows that are displayed per page.

Navigates to the next or previous page of results. The arrows appear when not all entries can be displayed on one page.

​Select All​

Selects all visible entries.

​Archive​

Archives any selected entries. Archived entries cannot be used, but remain stored in the system.

​Delete​

Deletes any selected entries, after an additional confirmation question.

​Reactivate​

Reactivates the selected entries. The button is only visible for archived entries. After reactivation, it is possible to restart the sendout or use the message as a template for further sendouts.