Overview
The Send Email to System User job sends a prepared system message to designated system users, regardless of the contacts in the whiteboard campaign. It is typically used to:
Alert administrators when a workflow completes or encounters an error
Notify teams about data import/export events
Detect unexpected fluctuations in automated contact-processing tasks
Prerequisites
This job sends prepared system messages, so you must have them ready before setting up the Whiteboard. See these how-to pages for details:
Sendout Condition Logic
The message is triggered when the whiteboard reaches the Send Email to System User step and the defined condition is met. If no condition is set, the message is always sent.
This step is a system-level action, meaning its execution and reporting are independent of the contacts moving through the whiteboard.
Example
The following example shows how the job behaves with a contact-threshold condition:
Every hour on the hour, the system sends the prepared message Weekly Promo Email to the group Promo Audience.
Condition: If the number of contacts is less than 5, send the alert Low Audience Alert to
chris.anderson@example.com.
Date/Time (CET) | Group Size | Outcome |
|---|---|---|
30/05, 10:00 | 9 users | No Alert |
30/05, 11:00 | 3 users | Alert sent |
30/05, 12:00 | 3 users | Alert sent |
30/05, 13:00 | 8 users | No Alert |
30/05, 14:00 | 8 users | No Alert |
In this setup, alerts are only triggered when the group size falls below the defined threshold of 5 contacts.
Configuration
Setting | Description |
|---|---|
Email Message | Choose from existing prepared messages. |
Match the condition | Define rules for execution based on the number of contacts in the step. Operators include:
|
Parameters | Optional key-value pairs can be added to customize message behavior. |
Description | This field is optional. |