Send SMS

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This job sends an SMS message to a contact. You can send one of the following messages:

  • A prepared SMS message.

  • The last or most recently sent SMS messages in an Engage group. You can resend from 1 to 10 SMS messages.

Prerequisites

To use this job, first set up SMS messaging for your Engage system. For more information, see SMS Messaging​.

Configuration

Setting

Description

​Prepared SMS Message​

Sends an SMS that is created and saved as a prepared message.

A prepared message is a saved message that is assigned to a group. In Engage, you can use one prepared message for multiple sendouts. After sendout, the prepared message remains saved in the system. For instructions, see Save Draft as Prepared Message​.

Select the prepared message that you want to send from the drop-down menu. The drop-down menu only shows prepared SMS  messages. Messages for other channels (email, mobile push, etc.), are not available here.

  • This option sends single messages. The single messages all have the same message ID. Engage evaluates the single messages collectively in the single message statistics. 

  • You can edit a prepared message even when it is in use in an active automation. However, you cannot delete a prepared message that is in use in an active automation.

​Last or Recent SMS Message​

Sends the most recent SMS message or messages in the group.

  • ​Group:​ Defines the group where the prepared message is saved.

  • ​Number of SMS Messages to Resend:​ Defines the number of messages that you want to resend. You can resend from 1 to 10 messages.

Select the message that you want to send from the drop-down menu. 

  • This option only resends group messages. Engage does not resend single messages (for example, system messages or single messages sent with an automation).

  • You cannot delete a sent message that is used in an active automation.

Sendout time

  • Immediately

  • The Best Sendout Time

Parameters

This step is optional. It adds a parameter to the message. The parameters and values that you define in this step will be handed over to any further step that connects with this step.

  • ​Defined Value: Any value can be entered in the ​Value​ input field. 

  • Event value: Select a desired event value from the ​Value​ drop-down list.

    • User ID

    • Email Address

    • Event Processing Date

    • Job Processing Date

    • Group ID

    • Message ID

    • Link ID

    • Link Category

    • Transactional Message ID

Related Topics​

Save Draft as Prepared Message​
Group Messages and Single Messages in Mapp Engage​