Deactivate Contact in Group (C)

This job deactivates a contact in a Engage group.

This job is used in combination with the event ​Response Received (C)​. With this combination, when an address produces a response, you can immediately deactivate the contact in the same group or in a different group.

Background Information​

Deactivation is a process Engage uses to block message sendout to certain addresses that have a history of deliverability problems. Once deactivated in a group, a contact receives no further messages from that group.

Deactivation applies for all sendout channels. When a contact is deactivated in a Engage group, the contact does not receive messages from that group over any channel (email, SMS, or mobile push).

For more information, see ​Deactivation (tab)​.

Hint:

The designation (C) means contact-related. In general, you only combine contact (C) events with contact (C) jobs. For more information, see ​Contact (C) vs. System (S) Automations

Recommended Automations​

An automation is a combination of an event plus a resulting job. The following combinations are recommended. It is possible to create other combinations, as well, but not all combinations of events and jobs result in meaningful system behavior.

• Response Received (C) + Deactivate Contact in Group (C): With this combination, when an address produces a response, you can immediately deactivate the contact in the same group or in a different group.
  For this combination, check ​Use Event Parameter​ for the following fields: ​Contact​ and ​Response Category​.

General

Define Job​

This area defines the specific parameters of the job.

• Contact: This input field defines the contact who is deactivated.

  • Use Event Parameter: When selected, this checkbox deactivates the contact who performed the event.

• Group: This field selects the group in which the contact is deactivated. Use the symbol to search for a specific group.

  • Use Event Parameter: When selected, this checkbox takes the group involved in the event and uses it for this job.

• Response Category: This input field defines the type of response attributed to the recipient.

  • Use Event Parameter: When selected, this checkbox uses the same type of response produced in the event and for this job.

Define Delay​

In this area, you can define a time delay between the event and the resulting job. If you define a delay, the system waits the specified amount of time after the event takes place before executing the event-based job. If you do not define a delay, the system executes the job immediately after the event takes place.

Hint:

Engage calculates the selection for an event-based job when the job is executed, not when the event takes place. When you define a delay, the selection is calculated after the delay

• ​Delay:​ Defines whether there is a delay between the event and the resulting job.

  • ​No: ​There is no delay between the event and the resulting job. When Engage registers the event, the system executes the job immediately.

  • ​Yes: ​Creates a delay between the event and the resulting job.
    ​Unit:​ Defines the unit of time with which Engage calculates the delay.
    ​Value:​ Defines the duration of the delay.

Actions

The following actions are available:

• ​Time Frame:​ Saves your changes and opens the ​Define Time Frame window​.

• ​Edit Event:​ Opens the ​​Edit Event window​.