Export System-Wide Deactivated Contacts

Goal​

To export an Excel file that contains all of the contacts in the Mapp Engage system who are deactivated system-wide.

Background Information​

A system-wide deactivated contact no longer receives messages from any Mapp Engage group. A contact is automatically deactivated in the Mapp Engage system after the email address generates a specific number of responses.

When a contact is deactivated in Mapp Engage, they will no longer receive messages on any channel (email, SMS, or mobile push).

Procedure​

1 Create a Segment

1. In the main navigation, click ​Audience​ > ​Segmentation > Segmentation Builder.

2. Click ​Create and enter a name for the selection.

3. Drag and drop the Profile Attribute criterion onto the canvas.

4. Configure the criterion as follows:

   • Attribute Name: Bounced(S)

   • Operator: Equals

   • Value: Yes
     

5. Click ​Apply.

6. Click the symbol to calculate the number of contacts in the segment.

   

7. Save and publish the segment.

2 Transfer the Segment to a New Group

3 Export a List of Group Members

To export the list using a Whiteboard automation, follow these steps.

1. Create a scheduled system Whiteboard

2. Add the job Export Contacts with the following configuration:

   • Export Data Selection: Active Members

   • Target Groups: Specific Group

   • Group: Select your group from the drop-down list.

     Example:

     

3. Configure the remaining settings (Time Range Definition, Export Details, etc.)

4. Click Apply.

5. Validate, then ​schedule the Whiteboard.

   The automation is saved and activated. It has the status Activated, Running if the start date is immediate, and ​Activated, Scheduled​ if the start date is in the future.

You can also export contacts using the Export feature of Mapp Engage. For more information, see Export Contact.