Goal
Configure a coupon list to automatically send a reminder when the number of available coupons drops below a defined threshold.
Background Information
You can set a reminder in Mapp Engage to notify the coupon list owner (and optionally other users) when the number of available coupons reaches a defined limit.
This helps avoid interrupted sendouts due to insufficient coupons and ensures smooth campaign execution.
The reminder is sent as a system message (SysMsgCouponAlert).
Procedure
Go to Content > Voucher Manager > Coupons.
Open the coupon list where you want to set a reminder.
Activate Remind Owner and set it to Yes.
Configure the reminder settings:
Send reminder when: Define the number of coupons that will trigger the reminder.
Send Additional Reminder to: (Optional) Add an Engage user to receive the reminder.
Save the coupon list.
Once the threshold is reached, Mapp Engage automatically sends a SysMsgCouponAlert to the configured recipients.
Additional Information
To upload new coupons, see Manage Coupon Lists.
If no reminder is configured and a list runs empty, sendouts may pause or fail depending on the coupon list settings.
For more information about system messages, see System Messages.