Create and Manage Coupon Lists

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Goal

Create a coupon list, import codes, set up a reminder, and archive, delete, or reassign coupon lists in Mapp Engage.

Content > Voucher Manager > Coupons

Create a Coupon List

  1. Click Create.

  2. Enter a Name. The name becomes part of the coupon variable, for example <%coupon.welcomecoupon%>.

  3. Optional: Enter a Description.

  4. Under Insufficient Number of Coupons, select what happens when the list has no codes left:

    • Display Alternative Text: Recipients without a code see the alternative text instead of the coupon.

    • Pause Sendout: The sendout stops until you import more codes and resume it.

  5. If you selected Display Alternative Text, enter the Alternative Text.

  6. Optional: Enter a Preview Text. Test messages and previews show this text instead of a real code.

  7. Optional: Set up a reminder. See Set Up a Low-Coupon Reminder below.

  8. Click Save.

The new list is empty. Import your codes next. For the rules of each field, see Create New Coupon List.

Import Coupons Into a List

  1. Click Import next to the list.

  2. Select the validation type:

    • Coupon Codes for alphanumeric codes

    • Barcodes for codes that you want to show as barcodes

  3. If you selected Barcodes, select the barcode type.

  4. Click Browse and select your import file. The file must contain one code per line, in a single column, without a header row. For the full format description, see Import Coupons.

  5. Select the file type: TXT or CSV (with separator and encoding).

  6. Select the import mode:

    • Add: Adds the codes to the list.

    • Replace: Replaces all existing codes.

    • Delete: Removes the codes in the file from the list.

  7. Click Import.
    ⇒ You receive a system message with the import status.

Note

Imports in Replace or Delete mode are blocked during active sendouts.

Resume a Paused Sendout

If a list uses Pause Sendout and runs out of codes, the sendout stops. To continue it:

  1. Import more codes into the list in Add mode.

  2. Go to Messages > Outbox > Email.

  3. Filter by the status Interrupted.

  4. Click Resume next to the sendout.

Set Up a Low-Coupon Reminder

A reminder notifies the owner of the list, and optionally another user, when the number of available codes drops to a threshold. This gives you time to import more codes before a sendout runs out. The reminder is sent as the system message SysMsgCouponAlert.

  1. Create a coupon list or edit an existing one.

  2. Set Remind Owner to Yes.

  3. In Send Reminder When, enter the number of codes that triggers the reminder.

  4. Optional: In Send Additional Reminder To, select another Mapp Engage user.

  5. Click Save.

For more information, see System Messages.

Archive, Reactivate, or Delete a Coupon List

Archive a coupon list to remove it from active use. You can only delete a list after you archive it.

Archive a Coupon List

  1. Select the lists you want to archive.

  2. Click Archive.

  3. To review archived lists, set the Show filter to Archived.

Note

Scheduled messages can still use the codes of an archived list until the codes run out.

Reactivate an Archived Coupon List

Reactivate an archived list to use it for new sendouts.

  1. Set the Show filter to Archived.

  2. Select the lists you want to reactivate.

  3. Click Reactivate.
    ⇒ The lists are shown under Active.

Delete an Archived Coupon List

  1. Set the Show filter to Archived.

  2. Select the lists you want to delete.

  3. Click Delete and confirm.

Warning

Deleting a list permanently removes all associated data.

Change the Owner of a Coupon List

  1. Click the Owner icon next to the list.

  2. Search for the new owner.

  3. Select the user and click Transfer Ownership.