This section covers how and when messages are sent: the types of sendouts, rules that apply before a sendout, automatically sent system messages, and automated campaigns.
In Mapp Engage, you find the functions for prepared, scheduled, and sent messages in the main menu under Messages, for example Messages > Prepared Messages or Messages > Outbox.
For creating a message in a specific channel, see Channels. For what goes into a message, see Content & Personalization.
What you'll find in this section
Sending Messages: Group and single messages, prepared and transactional messages, message categories, tags, and message limits.
Message Moderation: Approval of messages before the sendout starts.
System Messages: Automated notifications, for example confirmations.
Whiteboards: Visual workflows for automated campaigns with several steps.
Automations: Automated jobs, for example sending a message or updating contact data.
Best Sendout Time: Send messages at the time when each contact is most likely to engage.
Best Sendout Channel: Reach each contact in the channel they engage with most (email, Mobile Push, or In-App).