Mapp Engage supports multiple communication channels that enable organizations to reach contacts across different touchpoints. Each channel is designed for specific interaction patterns, from rich, content-driven messaging to immediate, short-form notifications.
Selecting the appropriate channel depends on your communication objectives, audience context, and the level of interaction you want to achieve.
In this section, you will find dedicated documentation for each supported channel. These guides explain how each channel operates within Mapp Engage and provide practical instructions for creating, sending, and optimizing messages.
Topics that apply to messages in all channels have their own sections: Content & Personalization covers what goes into a message, and Sending & Automation covers how messages are sent, for example prepared messages, message limits, and automated campaigns.
Available Channels
Create personalized, content-rich messages for marketing, transactional, and lifecycle communication. Mapp Engage supports multiple email formats to accommodate different technical and content requirements.
Send concise, high-priority text messages with broad device reach.
Deliver timely messages directly to mobile devices to drive immediate awareness and engagement.
Present contextual messages within your application to guide users, highlight features, or promote relevant actions.
Engage contacts through browser-based notifications without requiring a mobile app.