View Contact Message History

Goal​

To view all the messages that you have sent to a particular contact.

Background Information​

The ​Message History​ window displays all the messages that you have sent to a contact.

What can I do in this window?

• See all the messages that a contact has received from you.

• See how many times a contact received a copy of a single message. Single messages include automated single sendouts (birthday messages, transactional messages), some messages that are sent with API calls and system messages.

• Search for a specific message, sendouts from a specific group or messages that are sent in a certain time frame.

• See whether the contact opened or clicked the message.

Related Topics​

• ​Message History (window)​

Procedure​

1. In the ​Main Navigation​, click Audience​ > ​Contact Management​ > All Contacts.
   ⇒The ​Contacts Overview​ window opens.

2. Locate the desired contact in the table. You can use the input fields in the table header to search for a contact. Search by name, address type (email, SMS, or mobile app alias), or external identifier.

3. Next to the selected contact, click ​Message History​.

   ⇒The ​Message History​ window opens. The ​Message History​ window displays all the messages that a contact has received from you.

Hint:

If you delete a message from Mapp Engage:

• The message statistics are deleted. You can no longer view or download statistics for this message.

• The contents of the message are deleted. You can no longer open the ​Message Preview​ window for this message.

However, the message is still displayed in the list of sent messages in the ​Message History​ window.